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Job details:
Tech Support Executive
L1 support – 25k per month
L2 support - 30k per month
US Shif
tInterview mode - onlin
e
Candidate must have experience with international clients ( eg. US , UK , australia ETC
)
after application you will receive a screening ques mail , kindly reply that
too
Position Overview: We are seeking a skilled and customer-oriented Level 2 Tech Support Executive to join our IT support team. The ideal candidate will provide advanced technical support for desktop systems, email configuration, and printer setup. You will also be responsible for troubleshooting complex issues, assisting less tech-savvy users, and using critical thinking to diagnose and resolve problems efficien
tly.Requirements: Roles & Responsibilit
- ies:Provide Level 2 support for Windows desktops and laptops (hardware & softwa
- re).Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accou
nts,and mobile email s
- etupUse critical thinking and logical probing techniques to identify root causes of i
- ssueProvide remote support to end-users with varying levels of technical proficie
- ncy.Guide users with patience and empathy, especially those who are not tech-sa
- vvy.Document troubleshooting steps and resolutions in the ticketing sy
- stemCollaborate with other IT team members for systemic issue resolu
- tionEnsure adherence to IT policies, processes, and security stand
ardsRequired Skill
- Set:Minimum 1 Year experience in IT desktop support or Level 2 technical support r
- ole.Strong knowledge of Windows 10/11, MS Office, and common desktop applicati
- ons.Experience in email client configuration and email protocol handl
- ing.Proficient in network printer setup, print server management, and troubleshoot
- ing.Excellent interpersonal and communication skills, especially with non-technical us
- ers.Ability to multitask and manage time efficiently in a fast-paced environm
ent.
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