Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
- Empathic speaking skills
- Ability to use positive language
- Good understanding of process and claims submission options
- Good understanding of challenges and needs regarding TRICARE benefit
Required Competencies (Critical behaviours necessary to successfully perform the job)
- Delivering Results & Meeting Customer Expectations: Focuses on listening to and understanding the customer needs; seeks ways to resolve their specific questions; sets high standards for both quality and quantity; works in a systematic, methodical and organized way; owning issues until they are fully resolved to the customers need.
- Following Instructions & Procedures: Follows procedures and policies; keeps to schedule; is punctual for work and meetings and is reliable; demonstrates commitment to the organization; complies with legal obligations and safety requirements for the role.
- Coping with Pressures & Setbacks: Works productively in a pressurized environment; emotionally resilient during difficult situations; balances the demands of a work life and a personal life; maintains a positive and healthy outlook at work; uses feedback to learn.
- Working with People: Demonstrates an interest in and understanding of other people; adapts to the team and builds team spirit; recognizes and rewards the contribution of others; listens, consults others and communicates proactively; supports and cares for others;
- Communicating Effectively: Communicates in a clear and organized manner verbally and in writing, so that others can understand. Promptly informs others when needing guidance with assigned tasks.
- Problem solving/Analyzing:Analyses data and all other sources of information; Breaks information into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information; Produces workable solutions to a range of problems; Demonstrates an understanding of how one issue may be a part of a much larger system.
Required Qualifications
Required Work Experience (Brief description of the job-related experience needed to perform the job)
- Customer Service Experience in person or on the phone.
- Preferred – Being familiar with the claims process.
Required Qualifications (Brief description of the educational background needed to perform the job)
- This position does require someone who can obtain a Tier 1 background investigation for a position of trust after being offered a position and maintaining after starting with International SOS.
- Proficient at typing
- Proficient at basic computer applications (Microsoft Suite, Web browsing)
- Preferably educated to high school level or equivalent
Required Languages (Brief description of the language skills needed to perform the job)
- English language skills (oral and written)
- Ability to speak, read and write in Spanish preferred.
- Bilingual in any other language is preferred
Other Requirements (Brief description of other requirements)
- Rotational Shift requirements