Alfacall Limited
Website:
alfacall.net
Job details:
Company: AlfaCall
Location: 100% Remote / Work From Home
Eligible Locations: Dubai, Europe, Asia, and other international locations
Employment Type: Full-Time
Experience: 2–3+ years
Compensation:CAD $1,000–$5,000 per month, depending on experience and qualifications
Company Description
AlfaCall is a telecommunications company providing comprehensive communication solutions for modern businesses, including wholesale and retail voice services, SMS services, A2P messaging, and call center solutions.
With decades of industry experience, AlfaCall is a trusted partner for organizations seeking reliable, high-quality communication services. The company maintains a strong international presence across Asia, the Middle East, and Europe, supporting customers and partners across multiple markets and time zones.
AlfaCall focuses on bridging traditional and emerging telecommunications services, delivering seamless communication solutions that help businesses connect with their customers effectively and efficiently.
Role Description
AlfaCall is looking for an experienced International SMS Wholesale Account Manager to join our team on a 100% remote basis.
This role is specifically focused on the international SMS wholesale and A2P messaging business. The successful candidate will be responsible for managing and growing existing wholesale accounts, developing new business opportunities, building relationships with international carriers and aggregators, negotiating commercial terms, and maximizing account profitability.
The Account Manager will work closely with customers and industry partners across different countries and time zones while coordinating with AlfaCall's technical, operations, and finance teams to ensure smooth service delivery, traffic quality, and accurate billing.
This is an excellent opportunity for someone who already understands the international SMS wholesale market and can operate independently in a fast-moving, international telecommunications environment.
Key Responsibilities
- Manage and develop international SMS wholesale accounts and long-term business relationships.
- Identify and acquire new wholesale customers, carriers, aggregators, and messaging partners.
- Develop new business opportunities across international markets.
- Negotiate SMS rates, routes, volumes, margins, contracts, and commercial terms.
- Monitor traffic volumes, delivery performance, route quality, pricing, and profitability.
- Maintain strong relationships with carriers, aggregators, enterprises, and other industry partners.
- Analyze international SMS market trends, pricing, and competitive activity.
- Identify opportunities to improve margins, traffic volumes, and overall account performance.
- Coordinate with technical and operations teams regarding routing, delivery, quality, and service issues.
- Coordinate with finance teams regarding billing, payments, credit, and account reconciliation.
- Maintain accurate documentation of routes, pricing, agreements, customer requirements, and commercial terms.
- Prepare regular account and performance reports.
- Meet agreed business development, revenue, traffic, and profitability objectives.
Qualifications & Experience
- 2–3+ years of relevant experience in international SMS wholesale, A2P messaging, telecommunications, carrier relations, or a closely related field.
- Strong understanding of international SMS trading and wholesale messaging.
- Practical knowledge of SMS routing, A2P messaging, aggregators, carriers, and messaging platforms.
- Proven experience in account management, business development, or international wholesale sales.
- Experience negotiating SMS rates, commercial agreements, and margins.
- Strong understanding of international telecom markets and pricing.
- Existing relationships or industry contacts with SMS aggregators, carriers, or messaging companies will be considered a strong advantage.
- Strong analytical and Excel skills, with the ability to interpret traffic data and prepare performance reports.
- Excellent written and verbal English communication skills.
- Strong negotiation, relationship-building, and problem-solving abilities.
- Highly organized, self-motivated, and capable of working independently.
- Comfortable working with customers and partners across multiple time zones.
- Post-secondary education in Business, Telecommunications, or a related field is preferred but not mandatory where equivalent industry experience exists.
Who We're Looking For
We are looking for a high-quality candidate with genuine international SMS wholesale experience.
This is not a general sales position. The ideal candidate should understand how the international SMS wholesale market works, be comfortable discussing routes, pricing, volumes, margins, traffic quality, and commercial agreements, and be capable of developing meaningful relationships with industry partners.
Candidates with an established network of carriers, aggregators, SMS providers, and enterprise messaging companies are strongly encouraged to apply.
The successful candidate should be commercially driven, professional, reliable, and capable of taking ownership of their accounts and business opportunities with minimal supervision.
What AlfaCall Offers
- 100% remote work — work from home.
- Work from Dubai, Europe, Asia, or another suitable international location.
- Competitive compensation of CAD $1,000–$5,000/month, depending on experience and qualifications.
- Opportunity to work with international telecom and messaging markets.
- Exposure to global customers, carriers, aggregators, and messaging partners.
- A high level of independence and responsibility.
- Performance and growth opportunities within an international telecommunications business.
How to Apply
Interested candidates should send their CV/resume along with a brief introduction outlining:
- Your experience in international SMS wholesale/A2P messaging
- The markets and regions you have worked with
- Your experience with carriers, aggregators, and wholesale customers
- Your business development and account management experience
- Any relevant industry relationships or network
Please email your application to:
skumar@alphacall.net
Email Subject: International SMS Wholesale Account Manager – Application
Only candidates with relevant international SMS, A2P, telecom wholesale, or closely related industry experience will be considered.
Click on Apply to know more.
