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Job details:
Tech Mahindra Ltd Pune Hiring for International Inbound Voice
Interview Location: Last round is Tech Mahindra Hinjewadi Phase 3
Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)
Role & Responsibilities
- Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
Required Profile
- Min 12 month of international Voice experience
- Min 10 + 2 ( Undergraduate ) is mandatory
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous & Need to take the ownership on the Customer cases.
- Ensure Timely & Professional Responses to all Queries.
Perks And Benefits
Cab Facility both ways [Pick up and drop within Transport radius. Immense Growth
Interview Rounds:
1st Level - HR ROUND,
2nd Level - UAT / Operations,
3rd Level SHL [Need to score B2 and above]
Click on Apply to know more.