White Horse Manpower
Website:
whitehorsemanpower.in
Job details:
International Debit Collections Representative | Pune | 2–5 Years |8 LPA
📍 Job Location: Pune
💼 Experience: 2 to 6 Years
💰 Salary: 7 to 8LPA
🕒 Shift: Rotational Shifts (International Time Zones)
🎓 Qualification: Any Graduate
Job Summary
We are hiring experienced Debit Collections Representatives for our International Voice Process. The ideal candidate will manage inbound and outbound customer interactions, assess customers' financial situations, negotiate payment arrangements, and ensure timely recovery of outstanding balances while delivering exceptional customer service and maintaining regulatory compliance.
Key Responsibilities
Handle high volumes of inbound and outbound collection calls.
Understand customers' financial situations through effective questioning and active listening.
Negotiate payment plans and resolve outstanding account balances.
Manage delinquent accounts across various collection stages and buckets.
Provide accurate information regarding accounts, products, services, and payment options.
Resolve customer concerns and complaints professionally while ensuring a positive customer experience.
Build and maintain strong customer relationships through effective communication.
Record customer interactions, payment commitments, disputes, and resolutions accurately in CRM systems.
Process account updates, customer requests, and required documentation.
Follow up on payment commitments to ensure timely collections.
Escalate complex cases to the appropriate internal teams when necessary.
Ensure adherence to company policies, quality standards, and collection regulations.
Consistently achieve collection, productivity, and quality targets.
Required Skills
2–6 years of experience in International Voice Process, preferably US Collections.
Strong verbal and written communication skills.
Excellent negotiation and persuasion abilities.
Strong customer service and relationship management skills.
Active listening and effective problem-solving capabilities.
Ability to handle difficult conversations professionally and empathetically.
Good multitasking, time management, and organizational skills.
Ability to work in a fast-paced, target-driven environment.
Basic computer proficiency with experience using CRM or collection systems.
If interested pl send resume
hrteamwhmc@gmail.com
www.WhiteHorsemanpower.in
White Horse Manpower Consultancy Private limited
9743779000
9342431048
Click on Apply to know more.