Kaypee Polyfab Private Limited
Website:
kaypeepolyfab.com
Job details:
Company Description Kaypee Polyfab Private Limited is a leading Indian manufacturer, supplier, and exporter of high-quality BOPP and PP laminated woven bags, serving packaging needs across rice, food grains, spices, pulses, fertilizers, feed, salt, sugar, detergents, and more. With over a decade of experience, the company is recognized as one of India’s fastest-growing packaging product manufacturers, offering durable and visually appealing solutions. Kaypee provides an innovative range of bags featuring matte, metallic, glossy, and 3D designs, superfine printability, long life, and strong optical properties. Products are highly customizable to meet stringent client specifications, including various sizes, multicolor printing options, and specialized formats such as pinch bottom, gusseted, handled, D-cut, liner, back seam, easy-open, and perforated bags. The company focuses on combining design, strength, and usability to deliver packaging solutions tailored to diverse industry requirements.
Role Description The CRM Executive is a full-time, on-site role based in Ahmedabad, responsible for managing and enhancing customer relationships throughout the sales and post-sales lifecycle. This position includes maintaining and updating customer data in the CRM system, tracking inquiries and orders, and ensuring timely follow-up and resolution of customer requests. The CRM Executive will coordinate with sales, production, and logistics teams to support smooth order processing and delivery, while monitoring customer satisfaction and addressing service issues. Day-to-day activities include generating and analyzing CRM reports, identifying patterns in customer behavior, and supporting targeted communication campaigns. The role also involves contributing to process improvements, ensuring accurate documentation, and helping create a consistent, professional experience for clients.
Qualifications
- Candidates should possess strong CRM and customer service skills, including experience with CRM software, customer data management, and follow-up tracking.
- Candidates should possess communication and coordination skills, including clear written and verbal communication, relationship-building, and collaboration with internal teams.
- Candidates should possess analytical and reporting skills, such as basic data analysis, reporting from CRM tools, and attention to detail in documentation.
- Candidates should possess organizational and time-management skills, including the ability to handle multiple inquiries, prioritize tasks, and meet deadlines.
- Relevant qualifications such as a bachelor’s degree in business, marketing, or a related field, along with prior experience in CRM or customer support, are beneficial.
- Familiarity with the manufacturing or packaging sector, proficiency in MS Office, and comfort
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