Website:
resourcetree.co.in
Job details:
Job Description: Internal Audit Manager
Location: Bangalore, India
Department: Internal Audit
Employment Type: Full-time
About the Role
We are seeking an experienced Internal Audit Manager with 5–8 years of audit,
risk, or compliance experience, preferably within the RCM (Revenue Cycle
Management) or healthcare BPO industry. Reporting to the Head of Internal Audit,
this role will deliver internal audit activities across the US, India, and Philippines
operations, ensuring consistency in audit methodology, risk assessment,
compliance standards, and internal controls.
The ideal candidate brings strong domain knowledge, excellent analytical skills, and
the ability to work across geographies with diverse stakeholders.
Key Responsibilities
1. Multi-Location Audit Planning & Strategy
●
Develop and execute annual audit plans covering US, India, and
Philippines functions and delivery centers.
●
Perform enterprise-level risk assessments and identify key control gaps
across geographies.
●
Ensure audit planning aligns with global policies, client requirements, and
compliance frameworks.
2. Process, Operational & Compliance Audits
●
Conduct detailed audits of RCM processes including Patient Access, Charge
Capture, Medical Coding, Billing, AR Follow-up, Payment Posting, and
Denials Management.
●
Validate compliance with internal SOPs, client SLAs, contractual
commitments, and regulatory requirements (HIPAA, PHI handling, data
privacy).
●
Review control design and test operating effectiveness across multiple sites
and delivery models.●
Identify revenue leakage, operational inefficiencies, and compliance risks.
●
Audit financial-reporting controls, IT general controls, and entity-level /
governance / ERM controls across all legal entities, and independently review
the D365 finance transformation.
3. C om pl i anc e wi t h L ocal R e gul at i on s ( I nd i a , P h i l i p pi nes , U S )
●
Ensure internal audit activities comply with local statutory and regulatory
requirements in each operating region.
●
Monitor and interpret applicable laws, compliance standards, and
audit-related regulations such as:
o India: Companies Act, internal audit rules, data protection guidelines,
employment compliance, finance and tax-related controls
o Philippines: DOLE requirements, data privacy laws, labor regulations,
and local compliance expectations
o United States: HIPAA, HITECH, CMS guidelines, client compliance
protocols
●
Partner with regional compliance teams to ensure audit frameworks
incorporate local regulatory requirements.
●
Independently audit the design and operating effectiveness of the compliance
and certification programs (SOC, ISO, HIPAA); readiness and preparation for
those audits are owned by the Compliance function, not Internal Audit.
4. Stakeholder Management Across Geographies
●
Work closely with Operations, Finance, HR, IT, and Compliance teams in all
three regions.
●
Coordinate with US-based leadership and client teams for audit reviews, risk
updates, and process walkthroughs.
●
Support external audits (SOC, ISO, client audits) by aligning all regions on
standardized audit procedures.
5. Continuous Improvement
●
Identify control weaknesses and recommend solutions that improve accuracy,
compliance, and efficiency.
●
Suggest automation opportunities and process standardization across US,
India, and Philippines teams.●
Assess and advise on the governance and control framework, with
measurable control KPIs (management owns the controls; Internal Audit
provides independent assessment).
Required Qualifications & Skills
Education
●
CA / CMA / MBA (Finance) preferred
●
CIA and/or CISA required or strongly preferred; healthcare compliance
certifications advantageous
Experience
●
5–8 years of experience in internal audit, operational audit, or enterprise risk
functions
●
Strong exposure to RCM / healthcare BPO / shared services is preferred
●
Experience conducting audits across multiple locations or international teams
is a strong plus
●
Knowledge of HIPAA, data privacy, and healthcare compliance frameworks is
desirable
Technical & Domain Skills
●
Understanding of RCM processes and associated risk points
●
Familiarity with audit planning, sampling techniques, documentation
standards, and report writing
●
Experience with audit tools, workflow platforms, and advanced Excel/data
analysis
●
Ability to work with cross-cultural teams and manage remote audits
Soft Skills
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Strong communication and presentation skills
●
High attention to detail, analytical thinking, and problem-solving ability
●
Ability to manage competing priorities across different time zones
●
Strong ethical standards and a collaborative mindset
Click on Apply to know more.
