New Age
Website:
newage4.com
Job details:
Intern AI engineer & IT support- onsite
We’re looking for a Junior IT Support to ensure the smooth and efficient operation of IT systems and support services across the organization. This role combines hands-on technical support, strong customer service, and adherence to IT security and compliance standards while working onsite from the Surat office.
📍 Location: Surat (Onsite)
🧠 Experience: B.Tech IT / Diploma in IT
📈 Salary: 5k-10k k- 10k INR/month
🌟 Our Values
- User First Approach
- Honest & Constructive Communication
- Constant Improvement
- Planning & Long-Term Thinking
🎯 Core Responsibilities
Service Management- Manage IT support tickets and incidents to ensure timely resolution within SLAs
- Identify recurring issues and perform root cause analysis
- Implement long-term solutions to minimize future disruptions
Customer Service- Provide high-quality IT support to all end-users
- Handle escalated issues professionally to maintain user satisfaction
- Communicate clearly with users regarding issue status, updates, and resolutions
Compliance & Security- Ensure IT support practices follow internal policies and regulatory standards
- Implement and enforce security protocols to protect systems and data
Operational Support- Handle IT access requests
- Support IT onboarding and offboarding processes
- Maintain and track NAR-related IT activities
👤 Ideal Candidate
- Basic to intermediate IT support and troubleshooting skills
- Customer-focused mindset with clear communication
- Ability to handle incidents, priorities, and follow-ups independently
- Willingness to learn and improve IT processes
🛠 Technical Skills
- IT support and incident management fundamentals
- Problem identification and root cause analysis
- Basic understanding of IT security and compliance practices
🎓 Qualifications
- B.Tech in IT or Diploma in IT
⏰ Availability & Working Hours
Full-time (Monday to Friday)
40 hours/week
Availability Requirements:
- Available for priority communication between 10:00 AM – 6:00 PM IST
- Daily meeting at 12:30 PM IST
- On-demand meetings as required (IST time zone)
- Weekly session every Tuesday at 1:00 PM IST
Click on Apply to know more.