Interline Integration Specialist

The Lead - Interline Integration will oversee and manage the integration of interline partnerships while leading teams, resources, and processes for seamless collaboration with partner airlines. This role requires a combination of leadership, functional expertise, and deep technical knowledge of airline systems such as Reservations, Ticketing, and Departure Control Systems (DCS). The incumbent will drive project execution, provide strategic direction to the QA and BA teams, and manage stakeholder relationships to ensure timely delivery and optimal project outcomes. Subject Matter Expertise (SME): Act as the SME for interline and codeshare projects, providing technical and functional leadership. Guide the team in executing tasks and projects related to Reservations, Ticketing, and DCS systems. Leadership and Strategic Direction: Provide strategic direction to QA (Quality Assurance) and BA (Business Analysis) teams to ensure alliance project tasks are completed efficiently and on schedule. Oversee project planning, resource allocation, and task prioritization across multiple interline and codeshare initiatives. Quality Assurance and Testing Oversight: Prepare comprehensive test plans, test scenarios, and validation criteria for PSS interline integrations. Supervise and validate QA work, ensuring adherence to project standards and timelines. Maintain and update repositories for stationary testing, DCS testing, and reservation testing on a regular basis. Cross-Functional Collaboration: Facilitate effective coordination with key departments, including OCC (Operations Control Center), Network Planning, Revenue Management (RM), Finance, AOCS, and IT. Drive alignment between internal teams to ensure smooth execution and better customer service outcomes. Stakeholder and Vendor Management: Maintain strong relationships with internal stakeholders, external partners, and vendors to ensure alignment and project success. Oversee vendor deliverables, ensuring projects meet quality, scope, and timeline requirements. Project Support: Lead projects related to distribution, OAL cooperation (interline/codeshare), industry travel partnerships, NDC (New Distribution Capability), BSP (Billing and Settlement Plan) participation, and frequent flyer program arrangements. Drive project milestones and outcomes with a focus on delivering value to the organization. Reporting and Analysis: Prepare and deliver insightful reports, presentations, and performance analysis to assess project progress and outcomes. Provide strategic inputs and recommendations for process improvements and operational efficiency.

IndiGo is India's largest and most preferred passenger airline and amongst the fastest growing airlines in the world. We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.