Customer Success Manager

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Role Overview As a Customer Success Manager, you will be responsible for managing the full lifecycle of our customer relationships. From supporting implementations to leading quarterly business reviews to driving renewals and upsells, you will play a critical role in ensuring our customers achieve their goals using interface.ai's solutions. You'll work closely with Technical Account Managers (TAMs), product teams, and support to ensure customers are successful, satisfied, and expanding their partnership with us. Key Responsibilities Act as a strategic partner to customers throughout their journey with interface.ai—from onboarding to renewal Support implementation efforts and ensure seamless go-live experiences Leverage customer conversations and performance KPIs to identify opportunities for proactive support, product adoption, and upsell Serve as the main point of contact for escalations and issue resolution, in coordination with TAMs Own renewal discussions and collaborate on upsell strategies with the sales team Build and maintain strong, trusted relationships with key stakeholders at each customer organization Advocate for customer needs internally and help shape product and service offerings based on feedback

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.