About the role
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity? 🤔
Our company website is the centerpiece of our brand, the public source of truth about Intercom's products, and the number one driver of leads for our demand generation team. Intercom.com sits at the intersection of awareness, product marketing, demand, and support.
Intercom's web team is looking for Full Stack Engineers who can help us evolve our website experiences to fully utilize modern web technologies to deliver great experiences for our visitors while meeting our marketing goals at speed and scale. The focus of this position is to collaborate directly with a wide variety of business stakeholders to outline objectives and guide the best use and implementation of web capabilities to showcase our portfolio, drive engagement, and capture leads. This position is a full-stack engineering role within a diverse global team responsible for our web platform's ongoing optimization and maintenance. Candidates with experience implementing code and applications supporting web marketing best practices will do well in this position. Examples include SEO, user experience, content management, personalization, A/B testing, privacy and accessibility compliance, mobile design, localization, analytics, site performance, staging, and quality governance. This role reports directly to the Sr. Engineering Manager, Web, and collaborates directly within a team of full-time and agency resources across front-end and back-end systems.
What will I be doing? 🚀
Driving and executing new website capabilities and experience projects that contribute to engagement, leads, and sales conversion
Work in a cross-functional team with design, product, and engineering teams
Collaborate with strategic partners across brand, marketing ops, product marketing, and demand
Translate stakeholder and company goals into engineering programs and execution plans
Involved in the full software lifecycle across the entire stack, by contributing in design meetings, providing feedback, collaborating with other engineers to execute and deploying projects in production.
Directly accountable for critical front-end and back-end systems health and capabilities
Part of a collaborative, inclusive, and supportive team culture focused on fast, focused, high-impact execution
What skills do I need? 📖
7+ years building websites, working with Javascript, HTML/CSS, and modern web frameworks and server-side rendering (preferably React and Next.js)
Deep knowledge of a high-level programming language (for example, Ruby, Python etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
Experience building design systems
Close collaborator with Design
Experience in building navigation elements and scrolling experiences
Great understanding of UI/UX
Experience building multi-platform (Mobile, Web), cross-browser components that adapt to different screen sizes
Knowledge of CI/CD tool sets
Passion for engineering excellence, clean coding, and SOLID principles
Ability to assess performance through metrics, and suggest improvements
Have expertise integrating, developing, or scaling usage of solutions like Contentful (CMS), Marketo (Marketing Automation), Mutiny (Personalization), Optimizely (A/B Testing), Google Tag Manager (Tags), and Google Analytics (Reporting)
Proven track record of improving site performance (Google CWV), technical SEO structures and site indexation, UI/UX, deployment workflows (parallel projects/multiple users), and staging sites (mirror production/QA)
Competence across the stack, including upstream APIs
Ability to lead out large projects
