Senior Director, IT (Los Angeles, CA)

Position Overview The Senior Director of IT leads enterprise IT operations, infrastructure, and strategy to support a distributed workforce of 1,500+ employees and more than 2,000 active devices across multiple facilities and remote settings. This leadership role ensures the stability of day-to-day operations while defining the roadmap for long-term technology innovation with a focus on hardware and core applications. The position combines strategic vision with oversight of a helpdesk and/or outsourced resources for device management, server maintenance, and network support. Compensation: Starting at $160,000 This position reports to: SVP, Technology Strategic Impact & Primary Responsibilities Oversee facilities IT infrastructure (Wi-Fi, broadband capacity, access controls) across centers, conducting regular capacity/performance assessments and managing national vendors (e.g., Granite, Call One) with clear SLAs for quality, scalability, and response time. Oversee IT helpdesk / technology support infrastructure ensuring the field organization has consistent and reliable access to all technology required to complete their roles as well as best-in-class support for these products. Lead the design and implementation of a Global Single Sign-On (SSO) architecture using Microsoft Entra ID, overseeing a SCIM integration between ADP and Entra to automate employee lifecycle management, defining policies and workflows for identity provisioning, MFA enforcement, and managing additional integrations across 12+ systems to standardize authentication and reduce administrative overhead. Plan and execute IT support for multi-site/state expansion, guaranteeing readiness of infrastructure, networking, and vendor capacity. Partner with carriers (T-Mobile) and telephony vendors (Vonage VBC/VCC) to ensure scalable solutions, while establishing processes for monitoring and escalating service quality issues. Lead device lifecycle management across 2,000+ tablets, laptops, and phones, ensuring seamless onboarding and offboarding for 1,500+ employees. Implement ITSM and project management rigor, ensuring ticket throughput, visibility, and structured execution across IT initiatives. Define and execute the IT vision, aligned with organizational goals and the Technology roadmap. Partner with leaders across Finance, Clinical Operations, HR, and Compliance to ensure IT enables growth and compliance. Serve as a senior advisor on IT, cybersecurity, and systems integration with visibility to executive leadership. Direct AWS server and cloud infrastructure management, including cost optimization. Establish and enforce cybersecurity policies aligned with HIPAA and other compliance frameworks. Optimize Microsoft 365 environments for collaboration, productivity, and security. Oversee enterprise integrations across HRIS, CRM, telephony, and core systems. Required Qualifications 10+ years of progressive IT experience, with at least 5 years in leadership. Proven success managing enterprise-scale MS365 environments. Strong expertise in networking, AWS infrastructure, and enterprise device management. Demonstrated success managing multi-site infrastructure deployments (networking, wiring, broadband, access systems). Strong experience with project/program management tools and methodologies (e.g., Jira, ServiceNow, Smartsheet). Experience with outsourced resources and managed service providers. Familiarity with telecom carriers (T-Mobile) and telephony platforms (Vonage VBC/VCC). Deep understanding of cybersecurity best practices, compliance, and risk management. Track record of building and leading IT teams in distributed organizations. Excellent stakeholder and vendor management skills, including negotiating national broadband, wiring, and access provider contracts. Experience with Agentic AI solutions a plus. Technical Skills & Competencies Expert: Microsoft 365 administration, enterprise device lifecycle management, networking fundamentals. Advanced: AWS (server configuration, monitoring, cost optimization), vendor and partner management. Working Knowledge: ITSM tools (Jira, ServiceNow), mobile carrier platforms (T-Mobile). Strong strategic thinking and business acumen. Excellent communication skills with ability to translate technical concepts for non-technical stakeholders. Additional Expectations & Benefits Remote position with 1 day in a center each week, and ability to travel to other centers as needed. Must work Pacific Time Zone hours (8:30 AM – 5:30 PM PT). Benefits package includes medical, dental, vision, 401(k), and paid time off. Success in This Role Looks Like Reliable infrastructure: Consistent broadband, Wi-Fi, and access control performance across all centers, with vendors meeting SLA targets. Operational excellence: Clear project tracking and throughput metrics visible across leadership, with IT initiatives delivered on time and within budget. Cost and compliance: Optimized AWS/vendor spend with measurable ROI and zero major compliance or cybersecurity incidents. Strategic alignment: A clear IT roadmap that supports organizational growth, innovation, and expansion. Day 1 readiness: New hires have fully functional devices on their first day.

Provides therapy to children and young adults diagnosed with autism and related disorders to help them overcome behavioral and communication challenges.