CRISIL
Website:
crisil.com
Job details:
We are seeking an Intelligent Process Automation (IPA) Solution Architect to support the transformation of Order-to-Cash (O2C), Billing, Collections, and related business processes across Salesforce, HighRadius, Amazon Bedrock, and other enterprise platforms.
The role will focus on analyzing end-to-end business processes and designing scalable automation solutions leveraging AI Agents, Generative AI, workflow automation, business rules, system integrations, and human-in-the-loop controls. This individual will partner with business stakeholders, product teams, and technology organizations to identify automation opportunities and define future-state operating models.
Key Responsibilities
- Assess current-state processes and identify automation, AI, and workflow optimization opportunities.
- Design end-to-end automation solutions across Salesforce, HighRadius, Bedrock, ERP, and related systems.
- Define future-state process architectures incorporating AI agents, workflow orchestration, business rules, and approval workflows.
- Evaluate the appropriate use of GenAI, AI Agents, RPA, APIs, and automation platforms for business scenarios.
- Lead process discovery and automation workshops with business and technology stakeholders.
- Create process maps, automation blueprints, solution designs, and operating models.
- Collaborate with product, engineering, and platform teams to translate business requirements into scalable solutions.
- Define governance, exception handling, auditability, compliance, and control requirements.
Establish automation KPIs, value realization metrics, and transformation roadmaps.
Required Qualifications
- Bachelor’s degree in engineering, Technology, Business, or equivalent.
- 8-12+ years of experience in Business Process Transformation, Solution Architecture, Intelligent Automation, or related roles.
- Experience in Order-to-Cash, Billing, Collections, Finance Operations, or Shared Services processes.
- Strong knowledge of intelligent automation, workflow orchestration, AI/GenAI, and enterprise integrations.
- Experience working with Salesforce and integrated enterprise applications.
- Understanding of HighRadius, ERP platforms (SAP, Oracle, etc.), APIs, and system integrations. (Must have)
- Experience facilitating workshops and engaging with senior business stakeholders.
- Strong communication, problem-solving, and stakeholder management skills.
Preferred Qualifications
- Experience with Amazon Bedrock, AI Agents, and Generative AI solutions.
- Exposure to UiPath, Power Automate, Automation Anywhere, Appian, Pega, or similar automation platforms.
- Knowledge of process mining tools such as Celonis or Signavio.
- Exposure to Lean, Six Sigma, Business Process Re-engineering (BPR), and Continuous Improvement methodologies.
- Understanding of organizational change management frameworks and adoption strategies to support automation and business transformation initiatives.
- Lean Six Sigma Green Belt/Black Belt, PROSCI Change Management, PMP, Agile, Salesforce, AI, Automation, or Solution Architecture certifications will be an added advantage.
- Certifications in Enterprise Architecture, Cloud Technologies, or related disciplines are preferred.
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