RESPONSIBILITIES
Data Migration & SQL Support
• Write, review, and execute T-SQL scripts to support customer data migration requests
• Validate data integrity before and after migration operations
• Document migration procedures and outcomes for repeatability
• Work within established change control processes when executing scripts against production databases
Tier 2 Platform Support
• Own escalated support tickets from triage through resolution and documentation
• Investigate issues across Azure-hosted web apps, APIs, and databases using logs, query results, and Azure Monitor
• Debug production issues and develop workarounds; coordinate code-level fixes with the Dev team
• Communicate clearly with both internal teams and external clients — translating technical findings into plain language and setting accurate expectations
• Maintain accurate, complete ticket documentation throughout the lifecycle
Deployments & Release Operations
• Execute deployments to non-production environments independently
• Execute production deployments under supervision; progression toward independent ownership over time
• Author, test, and execute schema and data upgrade scripts without supervision
• Work within Azure DevOps pipelines and follow established change control processes
Scripting, Automation & Infrastructure
• Write C# and PowerShell to automate operational tasks
• Operate the team’s administrative utility
• Manage Azure infrastructure: web apps, Functions, APIs, Azure SQL Database
• Administer Linux (Ubuntu) VMs as needed
• Perform administrative tasks in Citrix, Salesforce, and other third-party platforms
• Assist with vulnerability remediation
REQUIRED QUALIFICATIONS
• Background in a technical support, IT operations, or DevOps role, or equivalent hands-on experience
• Proficient in T-SQL
• Proficient in SSMS or equivalent database tooling
• Experience owning support tickets end-to-end
• Comfortable working directly with production infrastructure and client data
• Clear written communication for ticket documentation and internal handoffs
Other Knowledge, Skills and Abilities
• Experience with schema changes, data migrations, and upgrade scripting
• Familiarity with Azure — web apps, Functions, APIs, and Azure SQL Database
• Experience with Azure DevOps or similar CI/CD pipeline tooling
• C# — able to read, write, or modify scripts and small utilities
• PowerShell scripting for automation or administration
• Familiarity with Azure Monitor or equivalent observability tooling
• Linux/Ubuntu administration experience
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Work Environment/Other Information (Travel Required, physical requirements, on-call schedules, etc.)
• Remote work environment depending on business needs
• Participation in occasional after-hours deployment or support activities may be required
• Limited travel may be required for team meetings or client support |