Customer Engagement Associate

Job Description

Your mission at IntegriChain:

IntegriChain is seeking a polished, data-savvy, detail-oriented professional to provide ongoing support to customers - the largest life sciences and pharmaceutical companies in the world - who are implementing or in a steady state with our software solutions.

This customer-facing role serves as the main driver of the communication between corporate (small to mid-tier) customer accounts and IntegriChain, and as secondary support for enterprise (large) accounts. Reporting to the Team Lead, Customer Engagement, this individual will be responsible for business analysis, relationship management, and data support for our customers in adherence with our service-level agreements (SLAs), and will support multiple customers simultaneously.

The position requires crisp account management skills: manage expectations, make and meet commitments, always deliver work of utmost quality on time, and communicate effectively throughout. The ideal candidate has a desire to establish an immediate rapport with our customers, help them solve business problems with our tools, and earn their trust with timely responses and excellent partnership.

It’s a thrilling time to join the Customer Engagement team. IntegriChain’s ongoing focus on continuously improving to delight customers puts this team at the intersection of strategic priorities and initiatives, and our customer’s needs. This team owns reacting to customer needs, but also leads driving usage and adoption, training customers on how to get the most of tools, and onboarding them to IntegriChain’s solutions. The team also is driving deeper into establishing customers’ key performance indicators (KPIs) that allow IntegriChain to demonstrate value.