Strata Information Group (SIG)
Website:
sigcorp.com
Job details:
About the Company
Strata Information Group (SIG) is a US-based leader in higher-education technology consulting. We help colleges and universities modernize the systems that run their institutions — student information, HR, and finance — through ERP/SIS implementation, integration, digital transformation, CRM, and cybersecurity work.
We are building our first engineering Center of Excellence in Pune. This is a founding-team role. You will not be joining a large delivery pool with a fixed process — you will help set how this team builds.
About the Role
The Integration and Data Intelligence Delivery Lead serves as a hands-on technical leader—specializing in Ellucian Banner and Colleague higher education ERP environments—responsible for ensuring high-quality technical delivery, developing technical talent, and maintaining delivery consistency across the local technical team.
Responsibilities
- Technical Delivery leadership & Subject Matter Expertise
- Serve as a senior technical resource on client engagements, providing hands-on support for Development, implementations, upgrades, integrations, Extensions, workflow, reporting, and system enhancements.
- Ensure technical work is delivered accurately, efficiently, and aligned with project scope.
- Review technical project health and proactively identify risks, blockers, or delivery concerns.
- Provide technical oversight on complex client initiatives and step in when projects require senior technical expertise.
- Support troubleshooting efforts for complex technical issues, integrations, reporting challenges, and system defects.
- Partner with project managers to ensure technical timelines, deliverables, and dependencies are clearly understood.
- Escalate major delivery concerns to Practice Leadership when broader operational decisions are required.
- Support consultants assigned to unfamiliar technical workstreams.
- Provide technical guidance to team members working outside their typical expertise.
- Conduct performance reviews and goal-setting conversations.
- Share practice updates during internal team meetings.
- Serve as a technical resource to broader SIG teams when technical expertise is needed.
- Collaborate with other teams on regulatory or compliance initiatives requiring technical support.
Technical quality & standards
- Establish and maintain technical quality standards across the team.
- Ensure consistency in technical design, development practices, integrations, and documentation.
- Create and maintain reusable technical assets, templates, and implementation documentation.
- Drive standardization of technical methodologies, tools, and best practices.
- Identify opportunities to improve efficiency through repeatable processes and reusable solutions.
- Ensure technical teams are involved early in project planning and scoping discussions when appropriate.
- Ability to learn and adopt new Artificial Intelligence mechanisms to improve the delivery quality.
Team leadership & coaching
- Provide day-to-day leadership, mentorship, and support to technical consultants.
- Conduct regular check-ins focused on workload, development, and delivery support.
- Help team members strengthen technical skills and expand platform expertise.
- Identify skill gaps and create development opportunities through training, mentorship, and project exposure.
- Support onboarding of new technical team members.
- Promote cross-training to reduce knowledge silos and improve team flexibility.
- Foster a collaborative, accountable, and solutions-oriented team culture.
Sales & solution development
- Partner with Account Executives, Sales teams, Engagement Managers, and Project Managers to identify technical resource needs for new opportunities.
- Help define technical skill requirements needed for prospective client work.
- Participate in technical scoping calls and solution design conversations.
- Support technical portions of RFP responses.
- Contribute technical expertise to Statements of Work (SOWs) to ensure technical scope is realistic and well-defined.
- Review technical solution materials and client presentations as needed.
- Help identify appropriate technical consultant/client matches based on technical complexity and resource capability.
Talent evaluation & workforce planning
- Partner with recruiting teams to define technical hiring requirements for local team.
- Help recruiters identify technical screening criteria for open positions.
- Review resumes and participate in candidate interviews.
- Evaluate technical capabilities of candidates.
- Maintain technical skills inventories for current staff to support resource planning.
- Identify future technical hiring needs based on evolving client demand.
Resource planning & staffing support
- Provide feedback for staffing decisions based on technical skill sets, workload capacity, and project requirements.
- Identify bandwidth constraints and potential staffing gaps.
- Recommend project assignments based on team strengths and development opportunities.
- Partner with Practice Leadership on resource planning.
Technical escalation & problem resolution
- Serve as the first point of escalation for significant technical delivery issues.
- Support resolution of architecture concerns, integration failures, and technical blockers.
- Partner with functional teams when issues require cross-functional coordination.
- Escalate broader business, contractual, or client relationship concerns to Practice Leadership.
Cross‑Functional Collaboration
- Partner closely with Functional Team Leads, Project Managers, and Practice Leadership.
- Support stronger collaboration between functional and technical teams.
- Ensure technical perspectives are included during project planning, scoping, and execution.
- Help improve communication across teams to reduce operational friction.
Qualifications
- 10+ years of experience working with Ellucian Banner / Colleague in a higher education environment or consulting setting.
- Strong technical expertise in Banner / Colleague architecture, integrations, Extensions, workflow, reporting, custom development, and system troubleshooting.
- Experience supporting implementations, upgrades, migrations, and system enhancements.
- Demonstrated ability to lead technical problem-solving efforts.
- Experience mentoring or leading technical team members.
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