Customer Success Representative

Your career in the Software as a Service industry is poised to take off, and it all begins here. Intaker is seeking a motivated and customer-oriented individual to join our team as a Customer Success Representative. As a hyper-growth technology startup based in Los Angeles, we are focused on revolutionizing the legal industry by providing innovative software tools that automate client intake processes for law firms. With our mission to help law firms streamline their client intake process, we are looking for a Customer Success Representative to support our customers, promote account retention, and provide exceptional customer support.

Who are you:

• You are a savvy problem solver
• You have interest in the tech industry
• You are a people person and love talking to others
• You are a good communicator
• You have a positive, can-do attitude
• You thrive in fast-paced work environments
• You are a recent graduate

Responsibilities:

• Work closely with customers to understand their needs and ensure successful product implementation
• Serve as the source of support to customers and resolve any issues or concerns they may have
• Collaborate with cross-functional teams, including sales, product, and engineering, to ensure customer success
• Learn and assist in the implementation of our product for new and existing customers
• Gain a thorough understanding of how our product functions to better support customers
• Respond to and resolve customer support tickets, ensuring high-quality service and customer satisfaction
• Report problems and feature requests to the tech support and product team

Requirements:

• Bachelor's degree in Business, Engineering or related fields
• Excellent communication and interpersonal skills to work collaboratively with customers and internal teams

Compensation & Benefits:

• Estimated total earnings: ~$67,000-$72,000
• Base Salary: From $47,000
• Bonus: Up to 10% of base, TBD in December every year
• Healthcare benefits: Health, dental and vision plan offerings
• Retirement: 401(k) plan with up to 4% match

More Perks:

• Unlimited snacks, coffee & more
• Happy hour Thursdays
• Business trips
• Awesome career growth opportunities

We offer growth and professional development opportunities and a supportive and collaborative team culture. As a Customer Success Representative, you will have the opportunity to work with a talented team of individuals who are passionate about making a difference in the legal industry. You will be responsible for driving customer success and ensuring our customers have a positive experience with our product. You will also have the opportunity to collaborate with cross-functional teams, including sales, product, and engineering, to ensure our customers' needs are met.

If you meet the requirements for this position and are excited about the opportunity to work for a fast-paced and innovative technology startup, we encourage you to apply using the link provided.