Flashaid
Website:
flashaid.in
Job details:
Company Description Flashaid is a private healthcare concierge service that simplifies access to medical care for individuals and families. The company coordinates emergency responses, hospital admissions, and health coverage, managing complex processes on behalf of its members. By streamlining interactions with healthcare providers and insurers, Flashaid helps members focus on recovery rather than logistics. The team is dedicated to delivering efficient, reliable, and compassionate support across the healthcare journey. Flashaid’s mission is to make healthcare access clear, convenient, and stress-free.
Role Description The Insurance TeleSales Executive is responsible for engaging potential and existing customers over the phone to promote and explain health insurance and related coverage options. This full-time, on-site role in Mumbai involves making outbound calls, responding to inbound inquiries, qualifying leads, and guiding prospects through policy features, benefits, and enrollment processes. The role includes maintaining accurate records in CRM systems, following up on leads, and meeting defined sales and conversion targets. The executive will collaborate with customer service and operations teams to ensure a smooth onboarding experience and timely resolution of customer queries. Daily activities also include adhering to regulatory guidelines, following company scripts and processes, and providing clear, empathetic communication that aligns with Flashaid’s service standards.
Qualifications
- Strong Communication skills, including clear verbal articulation, active listening, and the ability to explain complex insurance concepts simply.
- Proven Customer Service and Customer Support skills, with a focus on empathy, problem-solving, and building trust over the phone.
- Experience in Lead Generation and Sales, including cold calling, lead nurturing, and working towards individual and team targets.
- Familiarity with health insurance products or financial services is an advantage, with the ability to learn and adapt to new offerings quickly.
- Comfort using CRM or call center software, basic computer proficiency, and attention to detail in documentation.
- Ability to work on-site in Mumbai, manage time effectively, and maintain performance in a fast-paced environment.
- Minimum educational qualification: high school diploma; a bachelor’s degree in business, commerce, or a related field is preferred.
- Prior experience in telesales, call centers, or insurance sales is highly beneficial.
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