Technical Account Manager - Ad Operations

**Technical Account Manager - Ad Operations** Ad Operations · Remote, Ukraine (Remote) About the Company At Insticator, we’re on a mission to create a smart, unified platform built to collect, aggregate and monetize all of a publisher’s first-party data. Our suite of engagement products empowers publishers and consumers alike to amplify their voices and express their opinions in safe, interactive environments. From our Commenting Platform backed by hybrid AI and human moderation to our Content Engagement Unit which enables audiences to interact with content that speaks directly to them, Insticator reaches and pulls insights from over 350 million users monthly. Our vast roster of partners includes Gannett, USA Today, Major League Baseball, Ancestry, WebMD, and countless others. Headquartered in New York City, Insticator’s global footprint spans the US, Canada, India, the Philippines, Ukraine, and the United Kingdom. About the Role Insticator is looking to grow our Technical Account Management team where you will be responsible for ensuring the smooth roll-out of Insticator products, including ad serving, dealing with ad hoc publisher queries, and addressing issues relating to performance. The end goal is to be a first line of support for internal teams and provide first class service to publishers. The ideal candidate would be a results driven person with high attention to detail. The candidate should have a variety of communication skills, such as being able to explain complex things in a brief way, and handle communication with various stakeholders. This role is 100% remote with working hours in the Eastern (New York) time zone (9:30-6:30 PM). Responsibilities and Duties * Maintaining client onboarding while assisting the account management team * Communicate (both verbal and written) with clients and internal teams to explain products and implementation schedules * Assess technical feasibility stemming from sales/client requests and translate that feedback to the Product team * Respond to ad hoc technical concerns & problems as well as ensuring smooth implementation & launch * Help identifying partner issues related to the ad performance * Collaborate cross-functionally with the Account Management team to achieve upsell initiatives * Contribute to internal documentation furthering development of the department as a whole Qualifications Professional Competencies * A minimum of 2 years experience in a client-facing role with a background in advertising technology (Google Ad Manager) * Experience using the Aniview video platform, technical setup, and ad-ops, including an understanding of VAST integration * Experienced in web site architecture and front-end development (i.e. HTML, CSS, JavaScript) * Basic understanding of Product/Project Management fundamentals * Efficient with Google Suite platform (Docs, Sheets, Slides, GMail) * Experience in using Chrome developer tools & Chrome publisher console * Experience using Kibana and Tableau Cultural Competencies * High attention to detail, especially when multitasking * Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET * Strong English communication skills * Ability to juggle multiple projects concurrently and set and meet deadlines * Collaborative mindset and great teamwork skills * Entrepreneurial & adaptable; great learning skills * Curious, research-minded, data-informed * Able to search for possible solutions and apply them * Creative confidence * Proactive communicator * A sense of humor and a love of online culture * Thrives in a start-up culture The Insticator Values We recruit, promote, and reward based off of our three core values: * Sleeves Up - At Insticator we provide the autonomy and creativity needed to own your role, iterate where needed and drive impact on a massive scale * 100% Viewability - Insticator is passionate about open feedback at all levels of the company. This allows us to fail fast, create in real time and build an open company culture * Be Defiantly Great - We are defiant, that’s in our lifeblood, we accomplish what other people think are impossible. Challenging the status quo is our lifeblood Location Remote, Ukraine (Remote) Minimum Experience Experienced

Insticator believes three things – the future of social media is distributed and not siloed in the walled gardens of today; publishers deserve a one-stop shop for maximizing ad revenue; and local brick-and-mortar businesses thrive with digital media automation. That's why our suite of engagement, ad monetization, and SaaS and media products do just that. Beyond tangible ROI from working with us, the first-party data we collect puts publishers back in the driver's seat to better understand and index audience behavior and allows for extreme precision targeting for the brands we represent. Insticator's engagement products are geared towards helping publishers establish a strong sense of social community within their ecosystems by enticing users to be more engaged with site content and amongst each other. OKO's ad monetization platform is the ultimate toolkit for publishers. And our newest sister company, Balihoo, supercharges digital media for franchise brands as the leader in multi-location marketing. We collectively reach over 350 million consumers monthly across our network of premium publishers and advertisers, including Kohler, PGAtour, Suzuki, Blitz, Pearle Vision, Trek, Ancestry, Acer, Evolve Media and more. Insticator is proud to be a 6x recipient of the Inc 5000 list of America's fastest-growing private companies, a 2x recipient of Deloitte's Fast 500, recognized on Crain's New York Fast 50 list, recognized by Digiday's Digiday Media Awards as a company working to modernize digital media, and awarded as one of AdWeek's Top 10 Fastest Growing Solution Providers globally.