Operations Analyst

My client, a global leader in the FMCG sector, is seeking a detail-oriented professional to streamline and execute supply chain processes while ensuring exceptional service to customers across the region. As the primary contact for customer-related issues, you will manage demand-to-order and order-to-delivery workflows for finished goods and advertising materials. The role involves liaising with internal teams and external partners to achieve service excellence across assigned territories. What you'll do: Monitor and guide the finished goods demand for countries within the region. Check orders and on stock situations for finished goods, raw materials and advertising material. Weekly administration of demand planning tools for Finished Goods. Cement a strong relationship with commercial team to ensure accurate forecast numbers are readily available. Liaison with customers, partners and colleagues to identify demand volume and purchase orders required. Requesting Purchase orders from Customers. Ensuring credit terms remain compliant, or terms of payment are adhered as per distribution agreement prior to production / shipment despatch. Screening VISIT/ POSm orders and realignment as per order parameters and current inventories within territory. Manage orders and shipping in relation to ad hoc orders and items, such as; packing materials, labels, sampling & free goods from Central warehouse to the markets within the region. SAP processing and maintenance Order processing for both finished goods and POS material and complete responsibility for entire order to availability cycle for assigned markets. Processing of: All necessary financial documents All material / goods movements Regular system health checks Testing requirements Maintenance of all SAP master data: Customers and delivery points, material master, vendors, shipping routes, pricing, ELIV etc. Online processing, checking and approval of all purchase invoices. Month end and year end SAP system reconciliations and closure. Provision of customer service, reporting and support for related issues in Supply Chain Proactive customer correspondence, coordination for planning and execution of all deliveries on time to ensure customer satisfaction. Highlight customer issues and operational difficulties in the market and provide data/ analysis to assist the business to make tactical and strategic decisions. Ensure product availability against sales forecasts / orders from customers and service levels in terms of transit times etc. Building a strong relationship with the customer which serves as a platform for future growth. Handling damage claims from customers and processing with SAP including the handling of any customer complaints. Covering for colleagues in times of absenteeism (holiday, sickness etc.). Managing any other country specific tasks that may arise pertinent to an assigned country. (eg. Shipping and docs formula 1 car or trade show equipment….) To ensure that required weekly and monthly reports are submitted or retrieved on time. To support in the streamlining and creation of effective department and business processes. Issue all export and import relevant documents for customers and partners Preparation of all relevant documentation needed for shipment purposes: Handling Letters of Credit with Banks and scrutinizing these for compliance. Liaising with customers to guide and advise of necessary L/C amendments to meet compliance. Organising any other documents such as Bills of Lading and any documents and detail therein necessary as per local law and regulatory requirements for an assigned country to enable the smooth importation of the product and related items into that country (including but not limited to Health certificates, Certificates of Origin, ingredient declarations, export customs documents etc.). Effective handling of relationships with Banks, Dubai airport free zone authorities , relevant regulatory authorities and internal stakeholders to ensure strict compliance with local laws and regulations, for documentation and communication. Ensure all documentation is issued accurately and filed effectively in line with company audit requirements.