Inside Sales (B2C) Team Lead

Website: iide.in
Job details:

Work Timings: 10:00 AM – 7:00 PM

Working Days: Monday to Saturday, excluding public holidays

Work Mode: Work from Office

Location: IIDE Corporate Office, Lower Parel

Reports to: Sales Manager

About IIDE

IIDE is India’s most trusted digital marketing business school, offering government-recized online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

About the Role

As an Inside Sales (B2C) Team Lead at IIDE, you will be responsible for leading a small team of sales counselors and driving enrollment targets for our programs. You will play a hands-on role in sales execution while supporting team performance through coaching, daily monitoring, and process adherence. This role is ideal for a sales professional with strong people management skills, a data-driven mindset, and the ability to balance individual contribution with team leadership.

What You’ll Do

1.Sales Target Achievement & Execution

• Achieve assigned individual and team enrollment and revenue targets.
• Drive lead conversion through active calling, follow-ups, and deal closures.
• Monitor lead aging and ensure timely follow-ups by team members.
• Maintain hygiene and accuracy across the sales funnel.

2.Sales Process Execution & Improvement

• Execute sales strategies and campaigns as defined by sales leadership.
• Support cross-selling and upselling initiatives within the team.
• Share regular feedback on lead quality, student behaviour, and market trends.
• Ensure consistent and effective usage of CRM tools by the team.

3.Team Supervision & Coaching

• Lead, guide, and motivate a team of 5–10 sales counselors.
• Conduct regular coaching sessions on call quality, pitching, objection handling, and closures.
• Set daily and weekly activity goals and track individual performance.
• Support onboarding and training of new team members.

4.Reporting & Quality Control

• Track and report key performance metrics including conversions, productivity, and revenue.
• Conduct call audits and quality checks to maintain sales standards.
• Ensure proper lead allocation and utilisation through regular CRM audits.

5.Collaboration & Support

• Work closely with marketing teams to improve lead conversion and campaign outcomes.
• Contribute to continuous improvements in sales processes and team productivity.
• Take on additional responsibilities as assigned by sales leadership.

Requirements

Who You Are

Must-Have:

• Minimum 4 to 6 years of experience in sales, preferably in EdTech, education, or service-based industries.
• At least 1 to 2 years of experience leading or mentoring a sales team.
• Strong understanding of sales funnels, conversion metrics, and pipeline management.
• Excellent communication, coaching, and people management skills.
• Proficiency in MS Office and CRM tools (Salesforce, HubSpot, LeadSquared, etc.).
• Strong objection handling and negotiation abilities.

Should Have:

• Experience executing sales strategies and meeting aggressive targets.
• Ability to analyse performance data and create actionable insights.
• Familiarity with sales automation tools and reporting dashboards.

Nice to Have:

• Exposure to cross-functional collaboration with marketing or operations teams.
• Experience working in high-volume telesales environments.
• Certifications or training in sales leadership or team management.

Click on Apply to know more.