Lead Generation and Admin Assistant

• Manage inbound and outbound calls with customers and potential leads. • Assist in lead generation and consultation booking. • Provide excellent customer support through various communication channels. • Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations. • Work closely with team members to follow up on leads and ensure client satisfaction. • Identify upselling opportunities by recommending relevant services that meet customer needs. • Perform accurate data entry to ensure customer records are always up-to-date in our system. • Leave detailed notes in client files for every interaction. • Apply strong phone etiquette to create a positive customer experience and build long-term loyalty. • Assess customer needs and offer tailored solutions or services to enhance their experience.

Inside Out Group is a specialized video production company that offers high-end filming services, including time lapse filming, drone filming, photography, and animation. With over 15 years of experience, they cater to diverse sectors such as rail, construction, and infrastructure, providing innovative solutions for challenging projects. Their team is known for its technical expertise and creative approach, ensuring quality media that effectively showcases their clients' projects. Time Lapse Productions • Video Production • Animation • Creative Consultancy • Photography