Veterinary Receptionist

Innovetive Petcare

Location: Cookeville, Tennessee, United States
Job type: Full-time

Required skills

customer service

About the role

Are you a people-loving animal enthusiast who thrives in a fast-paced, purpose-driven environment? Do you enjoy helping pets and the people who love them while working alongside a supportive veterinary team?

Copeland Veterinary Hospital in Cookeville, TN is looking for a Full-Time Veterinary Receptionist to join our compassionate and collaborative team.

This is more than just a front desk position — it’s an opportunity to build relationships with clients, support exceptional patient care, and grow your career in the veterinary field. We’re looking for someone who is friendly, organized, dependable, and passionate about delivering outstanding customer service.

Schedule

Thursday, Friday, and Saturdays are required
Rotating schedule with availability for evenings, weekends, and holiday support as needed

Some of the responsibilities you will own in this role:

Greet clients and patients with professionalism and compassion
Answer phones, schedule appointments, and manage client communication
Process payments and maintain accurate medical records
Support veterinarians and technicians with administrative tasks
Maintain a clean, organized, and welcoming front desk environment
Provide exceptional customer service in a busy veterinary setting

Qualifications:

Previous veterinary, healthcare, or customer service experience is preferred
Strong communication and organizational skills
Ability to remain calm and compassionate in emotionally charged situations
Comfortable with technology and multitasking in a fast-paced environment
A team-first attitude and commitment to helping pets and people
Flexibility and reliability for rotating shifts, including weekends and holidays

Full-Time Team Member Benefits Include:

As part of Innovetive Petcare, we offer a comprehensive benefits package designed to support your personal and professional wellbeing:

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO) and paid holidays
Employee Assistance Program (EAP) for mental health support
Continuing education (CE) opportunities and career development
Discounted pet care
A fun, inclusive, and supportive workplace culture

About Innovetive Petcare

Owns and operates a network of veterinary hospitals and clinics.

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