Veterinary Client Service Representative

Innovetive Petcare

Salary: $39k - $41k
Location: Bentonville, Arkansas, United States
Job type: Full-time

Required skills

Veterinary software
Phone system
Billing software

About the role

Join a Veterinary Hospital with Purpose 🐾

Are you a warm, confident communicator who loves both people and pets? Do you believe customer service should feel personal, compassionate, and genuine?

We are seeking a Client Care Representative / Veterinary Receptionist to be the welcoming voice and face of our hospital. This role is essential to creating comfort and trust for clients during both joyful visits and difficult moments.

Who We Are

We aim to break the mold of stuffy and impersonal veterinary care.

We dream big, love everyone, have fun at work, and excel together. We are not just a veterinary hospital — we are a vision. We love animals of all species and breeds and humans of all backgrounds, cultures, and beliefs.

Our focus is to exceed expectations and sweep clients off their feet with thoughtful service and tailored veterinary care. We strive to be a place of comfort for pets and their families — in sickness and in health.

Some of the responsibilities you will own in this role:

Provide friendly, quality customer care to patients and clients
Answer phones and schedule appointments
Obtain and document medical history
Verify immunizations and testing status
Communicate patient arrival and treatment needs with medical staff
Process invoices and collect payments
Fill prescription diets, flea/tick prevention and OTC products as directed by a veterinarian
Enter accurate patient data into veterinary software
Help maintain hospital flow and organization

Preferred Qualifications

Personality matters here.

You will thrive if you are:

Compassionate and people-focused
Calm under pressure
Organized and detail-oriented
A team player with a positive attitude
Comfortable communicating and educating clients
Passionate about veterinary medicine

Experience:

Veterinary or medical reception preferred
Customer service required
Veterinary software a plus
Basic knowledge of vaccines/preventative care helpful

Benefits

Paid time off
Health insurance
Dental Insurance
Vision insurance
Employee discounts
Flexible schedules
401K with company match
Training and Career development

About Innovetive Petcare

Owns and operates a network of veterinary hospitals and clinics.

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