Network Operations Center Engineer

Join our team as a proactive Level 1 NOC Engineer with expertise in Windows and network systems to monitor and maintain our clients' IT infrastructure, troubleshoot issues related to Windows servers and network devices, and provide timely resolution to incidents and service requests. Responsibilities Monitor alerts and tickets generated from monitoring tools to identify and address issues related to Windows servers and network devices. Perform initial triage and diagnosis of incidents and service requests, escalating to Level 2 support as needed. Troubleshoot basic issues related to Windows server operating systems, Active Directory, DNS, DHCP, and other network services. Assist with basic network troubleshooting, including connectivity issues, VLAN configuration, and firewall rules. Perform routine maintenance tasks, such as patch management for (Desktops and Servers) and software updates, to ensure system reliability and security. Resolve issues generated from Backup management solutions (eg: Veeam, Datto, Azure, .) Resolve incidents with in respective SLAs Document all incidents, resolutions, and procedures followed in our ticketing system, ensuring accurate and up-to-date records. Provide technical assistance and guidance to end-users and internal teams, escalating complex issues to senior engineers as necessary. Collaborate with other teams, such as Systems Administration and Help Desk, to provide seamless support and resolve technical issues.