L2 Support

Support: L2 support Engineer criteria are to have strong communication, who can analyze, debug and resolve issues, escalate to L3, raise incident, manage impact, communicate with users/stakeholders, escalate to management on both support and development side, raise problem tickets and work with Development teams to drive down issues and work on transformations. Code debugging is very small part of what we do, but people need to know technical concepts well and be able to explain clearly.

You'll have (Qualification & Experience):

• Experience in Application support– production support, Preferred L3 support in Java applications.
• Good in coding and debugging in Java.
• Hands on experience in Unix environment – should be good in Linux/ shell scripting.
• Able to write moderate/complex SQL queries.
• Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues.
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
• Experience in writing runbooks, updating confluence etc.
• Good knowledge of Unix environment and ability to monitor applications and verify logs to determine underlying issues.
• Good to have experience with Kafka/MongoDB/Micro services based architecture in banking domain