Sodexo
Website:
sodexo.com
Job details:
We are seeking an Infrastructure and Automation Architect with 15-18 years of experience to serve as the strategic automation architect driving a global, “End-to-End” automation. You will collaborate across infrastructure and application towers to transform our strategic automation vision into a scalable reality. In this role you will be responsible to design the technical roadmap using various Infrastructure tools like Datadog, Ivanti, PowerShell/Python runbooks, Bicep/ARM templates, Terraform, Ansible and container technology. You will also provide critical governance and oversight for our Managed Service Providers. You will ensure that our external partners deliver automation that meets our standards for performance along with security, and global compliance across 6 regions comprising 40+ countries.
Key Responsibilities:
- Work with various Tower leads to create a tactical and strategic roadmap for on-prem and cloud services for automation.
- Eliminate manual toil by implementing automation for service tickets, incidents, workflows and provide self-service.
- Architect and design workflows the integrates users, Global Service Desk (GSD) and infrastructure layers to enable "One-Click" or "Zero-Touch" provisioning.
- Build a robust service catalog that allows business units to consume IT services without manual MSP intervention.
- Architect end-to-end self-service workflows that trigger automated environment provisioning, OS/Middleware configuration, and seamless application deployment through CI/CD pipelines.
- Act as the technical authority overseeing MSP activities, ensuring their automation deliverables align with our internal roadmap
- Define and monitor automation-driven KPIs (e.g., % of automated deployments, automated patch success rates)
- Enforce the use of our primary toolsets (Datadog, Ivanti, PowerShell/Python runbooks, Bicep/ARM templates, Terraform, Ansible) across all workstreams to prevent
- Facilitate a cultural shift toward an "Automation First" mindset.
- Partner with Security and Compliance teams to automate governance into every workflow
Required Qualifications:
- 14-18 years in IT Infrastructure, with at least 8 years focused on IT Infrastructure automation. Deep expertise and integration knowledge in on-prem, cloud Infrastructure, Service Desk technologies and automation tools
- Strong experience with automation tools like Ansible, Puppet, or Chef. Proficiency in scripting and programming (PowerShell, Python, or Go)
- Proven track record of managing large-scale, distributed IT environments
- Proven track record of automating the entire lifecycle: GSD/ITSM integration → Infrastructure (IaC) → Application Deployment.
- Experience implementing CI/CD pipelines for infrastructure
- Strong leadership skills to influence stakeholders across multiple organizational silos
Preferred Skills:
- Familiarity with Site Reliability Engineering (SRE) principles.
- Experience with IT Infrastructure automation tools on-prem and on Azure Cloud
- Knowledge of hybrid connectivity (ExpressRoute, VPN, SD-WAN) automation, IAM, EntraID, Application deployment
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