Customer Support & Service Desk

Service Desk: Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must to adhere and non-negotiables: Excellent in communication Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24*7 , flexible shifts 100% WFO , no hybrid Preferred Qualifications: Any Graduate Customer Service Key Responsibilities: Provide first-level resolution to the customers Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. Build rapport with customers through active listening, effective communication, and attention to detail. Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. Document and track customer interactions and technical issues in the service management system. Stay up-to-date with product knowledge and industry trends to provide accurate information and support. Participate in ongoing training and upskilling programs to enhance technical and customer service skills.