About the role
Are you a latest graduate trying to launch your profession with a prime IT firm? Infosys BPM is now hiring freshers (0–1 years expertise) for Customer Support and Service Desk – Voice Course of roles in Bangalore and Pune. When you have glorious communication expertise and are open to working in a 24×7 shift atmosphere, this could possibly be the right alternative for you.
Key Obligations:
- Resolve buyer queries by way of calls, chat, or electronic mail.
- Troubleshoot technical points associated to VPN, O365, drivers, Energetic Listing, and so on.
- Use instruments like ServiceNow, Treatment, or Management M for ticketing and situation administration.
- Escalate unresolved queries to the subsequent degree of help.
- Keep high-quality customer support by way of empathy and effectivity.
- Hold detailed documentation of all interactions within the system.
- Take part in upskilling & coaching applications supplied by Infosys.
Should-Have Abilities:
- Sturdy verbal and written communication in English.
- Potential to multitask and resolve points independently.
- Data of working programs, networking fundamentals, and Microsoft Workplace instruments.
- Customer-focused mindset with fast problem-solving talents.
- Willingness to work evening shifts and weekends (24×7 rotation).
- Able to work in a whole on-site (WFO) mannequin – no hybrid or distant.
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