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Job details:
Job Description
Job Title : Assistant Manager / Deputy Manager
Job Location : Hyderabad
Department : IT
Reports to : Site Head / Corporate IT
Job Role:
- Intermediate knowledge in CDS (preferably in Empower) and non-CDS applications.
- Knowledge of backup and restoration
- Adequate networking knowledge, including troubleshooting knowledge on LAN, WAN, and IP addressing.
- Knowledge on Antivirus, Windows Patching activity – including functionality & ease of using it.
- Daily Helpdesk troubleshooting and analytical approach while resolving various user calls.
- Maintaining the escalation matrix and understanding its requirements.
- Hands-on experience in troubleshooting client end O365 Apps i.e., MS Outlook, Teams, One Drive, Excel, Word & PowerPoint.
- Knowledge on 21 CFR Part 11 / EU Annexure 11, GMP, GAMP5 guidelines.
- Hands-on experience working in managing Active Directory, DNS, and DHCP, MCSA server
- Experience in documentation activities.
- Knowledge of IP phone and EPABX management.
- Experience in CCTV camera systems and DVR/NVR management.
- Knowledge of Computer System Validation.
- Familiar with OS installation, configuration, and management.
- Strong skills in laptop/desktop hardware troubleshooting.
Job Qualification: B Tech (Computers)
MCSA Windows Server –
Job Experience : 8 to 10 Years (Lifesciences & Pharma industry experience required)
- Certification on MSCA (preferable)
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