Website:
eclipticinsight.com
Job details:
Company Description Ecliptic Insight Ventures is a forward-thinking group that delivers innovative technology and consulting solutions across multiple industries. The company’s mission is to empower organizations with cutting-edge tools, strategic insights, and expert services that drive growth and operational excellence. With a strong focus on innovation, collaboration, and sustainability, Ecliptic Insight Ventures brings together diverse expertise to solve complex business challenges. The team is dedicated to shaping the future of industries and helping clients thrive in a rapidly changing environment. Joining Ecliptic Insight Ventures offers the opportunity to work on impactful projects and contribute to meaningful digital transformation initiatives.
Role Description
- Strong troubleshooting and technical support skills for hardware, software, and network-related issues.
- Experience with field service activities, including on-site visits, system checks, and client-facing support.
- Proficiency in maintenance and repair of IT equipment, peripherals, and related infrastructure.
- Effective communication skills for coordinating with clients, colleagues, and vendors.
- Knowledge of managed services environments, basic networking concepts, and operating systems (Windows/Linux).
- Ability to follow standard procedures, maintain documentation, and adhere to service level agreements.
- Comfort working on-site in Navi Mumbai, with readiness for occasional travel to nearby client locations if required.
- Relevant technical diploma or degree in IT, Computer Science, Electronics, or a related field; industry certifications (e.g., CompTIA A+, Network+) are an advantage.
- Strong problem-solving mindset, attention to detail, and commitment to safety and security best practices.
Managed Services Engineer (L1/L2 Support)
📍 Location: Noida, India🕒 Employment Type: Full-Time📅 Work Schedule: Monday to Friday (5-Day Work Week) work from office
- About the Role- We are a growing Managed Service Provider (MSP) delivering IT infrastructure, cloud, cybersecurity, and end-user support services to a diverse portfolio of clients. We are seeking a highly skilled and customer-focused Senior Managed Services Engineer (L1/L2 Support) with 2 to 5 years of experience supporting multiple client environments. This is a client-facing role requiring strong technical expertise across Microsoft environments, networking, systems administration, cybersecurity, and remote support. The ideal candidate should possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage and resolve technical issues efficiently while delivering exceptional customer service.
Click on Apply to know more.
