easyA - Recruitment made easy
Website:
easyauthoring.com
Job details:
We're looking for experienced IT tech support professionals with excellent communication skills to provide Level 1, 2 and 3 support to users.
Full Job Description
- Full-time, permanent role
- Working from office in Angamaly, Kochi
- Work timings: 4:30 am to 1:30 pm
- Be part of a team where your contributions are visible and valued.
EasyA is looking for an experienced IT tech support professionals with excellent communication skills to provide Level 1, 2 and 3 support.
Key Accountabilities:
- Provide IT support for Australia and New Zealand operations, systems and users
- Support, maintain, and secure company systems, applications, and cyber security platforms
- Deploy, configure, and maintain end user hardware, devices, and peripherals
- Assist with network monitoring, maintenance, and troubleshooting activities
- Participate in IT projects, upgrades, and continuous improvement initiatives
- Create, update, and maintain technical documentation and standard operating procedures
- Provide user training and guidance on IT systems, tools, and best practices
- Perform other reasonable duties as required by your manager
Essential requirements:
- Minimum 3–5 years’ experience in IT support, with demonstrated Level 1, Level 2 and Level 3 capabilities
- Tertiary qualifications in IT and/or equivalent industry experience (e.g. BIT, MCP, ITIL)
- Strong working knowledge of Microsoft technologies, including Office 365, Active Directory, Group Policy, Exchange, SQL, SharePoint Online, Windows 10/11, and Windows Server 2016–2022
- Experience with networking and infrastructure, including Cisco switches, routers, SD WAN
- Ability to quickly learn enterprise systems and platforms, including ERP/financial/manufacturing systems (e.g. MYOB Acumatica, Sage X3), ITSM/ticketing tools, and system monitoring solutions
- Experience with technologies such as VMware, Veeam, FortiGate firewalls, Cisco UC / Webex Calling, Cisco Meraki, Microsoft Defender suite, Endpoint Manager and Autopilot, Azure, AWS, Android, iOS, Barracuda, Linux web hosting (highly regarded)
- Strong problem solving, time management, and organisational skills
- Excellent telephone and customer support skills, with a professional and approachable manner
Click on Apply to know more.
