Website:
brotherstechinc.com
Job details:
IT Support L0 (Fresher)
Location: Vadodara, Gujarat - 390021
Position Summary:
We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0
Support Technician. The ideal candidate will have a strong foundation in computer science or
information technology, excellent verbal communication skills in English, and a passion for
troubleshooting and resolving technical issues.
Key Responsibilities:
First Point of Contact: Serve as the initial point of contact for IT support, handling
incoming support requests via phone, email, or ticketing system.
Basic Troubleshooting: Diagnose and resolve basic technical issues related to desktops,
laptops, and networks.
Incident Logging: Accurately document and log all support requests and resolutions in
the ticketing system.
User Assistance: Assist users with software installation, configuration, and basic
troubleshooting.
Hardware Support: Provide support for hardware issues, including desktops, laptops,
printers, and other peripherals.
Escalation: Escalate complex issues to higher-level support teams as needed.
Customer Service: Maintain a high level of customer service, ensuring all users are
treated with respect and professionalism.
Documentation: Maintain and update IT support documentation, guides, and FAQs.
Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related
field (BCA, MCA, BSc).
Communication Skills: Excellent verbal and written communication skills in English.
Technical Knowledge: Basic understanding of computer hardware, software, and
networking concepts.
Problem-solving: Strong analytical and problem-solving skills.
Interpersonal Skills: Good interpersonal skills with the ability to work well in a team
environment.
Adaptability: Ability to learn new technologies quickly and adapt to changing
environments.
Desired Skills:
Technical Troubleshooting: Basic troubleshooting skills for desktops, laptops, and
network issues.
Customer Focus: Ability to provide exceptional customer service and manage user
expectations.
Documentation: Ability to create and maintain clear and concise documentation.
Working Conditions:
Work Environment: Office-based role in Vadodara, Gujarat.
Working Hours: As we are providing support to international clients, working hours are
scheduled as per the EST, starting from 5:30 PM IST to 3-3:30 AM IST including 1 hour
break.
Joining Duration:
Required: Within a month.
Click on Apply to know more.