Information Technology Manager

FedEx

Website: fedex.com
Job details:

About the Company

FedEx is a global leader in transportation, e-commerce, and business services, connecting people and possibilities in more than 220 countries and territories. Known for its strong customer focus and innovation, FedEx delivers reliable solutions that power global commerce.

About FedEx ACC:

The FedEx Advanced Capability Center (ACC) in India serves as a strategic hub for technology, operations, and shared services, supporting global business priorities. The ACC brings together diverse talent to drive innovation, operational excellence, and scalable solutions in a highly collaborative, multicultural environment.

Lead and manage a team of employees and contractors to deliver and support critical applications within the FedEx ACC. The role requires strong people leadership and the ability to operate effectively in a complex, multicultural, and multi-geography environment, ensuring high-quality delivery aligned to global business priorities.

About the Role

The role requires strong people leadership and the ability to operate effectively in a complex, multicultural, and multi-geography environment, ensuring high-quality delivery aligned to global business priorities.

Responsibilities

People Leadership

• Build and lead a high-performing team of employees and contractors
• Drive engagement, accountability, and a culture of continuous improvement
• Coach, mentor, and manage performance across a diverse workforce
• Manage vendor/partner relationships effectively

Application Delivery & Support

• Oversee end-to-end application delivery, support, and maintenance
• Ensure system reliability, performance, and adherence to SLAs
• Lead incident, problem, and change management processes
• Drive continuous improvement and operational efficiency

Stakeholder Management

• Collaborate with global teams across multiple geographies
• Act as a key interface between business and IT
• Communicate priorities, risks, and progress to leadership

Operational Excellence

• Monitor KPIs and drive service delivery excellence
• Ensure compliance with IT governance, security, and audit requirements
• Identify opportunities for automation and process optimization

Strategic Contribution

• Support execution of IT strategy and transformation initiatives
• Contribute to resource planning and delivery roadmap

Qualifications

• Bachelor’s degree in IT/Computer Science or related field
• 10–15 years of IT experience with 5+ years in people management
• Experience managing application teams in a global environment
• Strong exposure to IT service management (ITIL preferred)

Required Skills

• Strong people leadership and team management
• Ability to manage complexity in a global, multicultural environment
• Excellent stakeholder management and communication
• Strong problem-solving and execution focus

Equal Opportunity Statement

FedEx is an equal opportunity employer committed to a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other legally protected status. FedEx is dedicated to creating a workplace that values diversity, fosters inclusion, and provides equal opportunities for all.

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