Accops
Website:
accops.com
Job details:
Job Title: IT Manager
POSITION SUMMARY
The IT Manager is responsible for the end-to-end management of the organization's hybrid IT infrastructure, encompassing on-premise hardware, public cloud environments (AWS and Azure), and a growing portfolio of enterprise SaaS platforms. This role leads a team of approximately 10 across IT and security functions, and carries accountability for IT budget management, compliance with SOC 2 and ISO 27001 frameworks, and the operational reliability that engineering, product, and business teams depend on.
As a security product company, our internal infrastructure must reflect the standards we set for our customers. This is people leadership role, with a defined path to Director of IT as the function matures.
KEY RESPONSIBILITIES
1. People & Team Leadership
- Lead, manage, and develop a team of approximately 10 IT and security professionals, including goal setting, performance reviews, and career development planning.
- Build team capability through structured coaching, skills development, and succession planning.
- Establish clear escalation paths, on-call rotations, and incident response responsibilities across the team.
- Foster a culture of ownership, documentation, and continuous improvement.
2. Budget & Fiscal Management
- Own the IT budget in full: annual forecasting, monthly tracking of actuals against plan, and variance reporting to leadership.
- Evaluate and approve all IT vendor contracts, tool renewals, and capital expenditure requests.
- Identify cost optimization opportunities across cloud, SaaS, and infrastructure spend without compromising performance or security.
- Present budget proposals and investment cases to executive stakeholders with clear business justification.
3. Compliance & Security Governance
- Own the IT controls and evidence program underpinning SOC 2 Type II and ISO 27001 certifications, including access management, audit logging, endpoint policy, and control testing.
- Maintain a state of continuous audit readiness; lead all IT-related activities during certification audits and annual reviews.
- Collaborate with the security and legal teams to identify and remediate compliance gaps proactively.
- Implement and enforce Zero Trust architecture principles, MFA, and identity governance across the organization.
4. On-Premise Infrastructure & Hardware
- Oversee the full lifecycle of on-premise server hardware, including procurement, provisioning, maintenance, and decommissioning.
- Manage virtualization layers to support development and testing environments with high availability.
- Maintain and optimize Sophos firewalls, secure VPN protocols, and NGINX configurations for internal load balancing and reverse proxy requirements.
- Ensure 100% availability of critical development infrastructure: self-hosted Git servers, Jenkins CI/CD pipelines, and TestSigma automated testing environments.
5. Cloud & SaaS Administration
- Manage and optimize the organization's AWS and Azure environments, with accountability for cost efficiency, IAM, and security group configuration.
- Implement and maintain Single Sign-On (SSO) and Identity and Access Management (IAM) standards across all cloud platforms.
- Serve as primary administrator for enterprise SaaS platforms including Salesforce (CRM) and Keka (HRMS), managing configuration, user lifecycle, and integrations.
- Evaluate, onboard, and govern new SaaS tools in line with security and procurement policies.
6. Backup, Disaster Recovery & Business Continuity
- Design, document, and maintain disaster recovery and business continuity plans for all on-premise and cloud systems.
- Conduct and document regular DR tests; ensure recovery time objectives (RTOs) and recovery point objectives (RPOs) are defined and validated.
- Manage endpoint security including mobile device management (MDM), remote wipe capabilities, and advanced hardware configurations.
7. IT Support & Service Delivery
- Own the IT support function, ensuring timely and effective resolution of hardware, software, and connectivity issues across the organization.
- Define and enforce service level agreements (SLAs) for support requests, escalations, and incident resolution, with regular reporting against those targets.
- Oversee the IT helpdesk ticketing system, ensuring accurate logging, prioritization, and closure of all support requests.
- Manage the procurement, configuration, and deployment of end-user devices, including laptops, mobile devices, and peripherals, across a distributed workforce.
- Maintain an accurate and current IT asset register covering all hardware and licensed software across the organization.
- Develop and maintain an IT onboarding and offboarding process that ensures new joiners are productive from day one and that access is revoked promptly on departure.
- Identify recurring support patterns and address root causes proactively to reduce ticket volume and improve self-service capability across the business.
8. Vendor & Contract Management
- Lead technical due diligence and risk assessments for all new vendors and third-party service providers.
- Ensure all vendor contracts meet the organization's security standards and compliance requirements prior to execution.
- Manage ongoing vendor relationships, SLA performance monitoring, and renewal negotiations.
REQUIREMENTS
Experience
- 6+ years in IT Operations, Systems Administration, or a closely related discipline.
- Minimum 2 years in a people management or team leadership capacity.
- Demonstrated experience managing hybrid environments combining physical data centers or server rooms with public cloud (AWS and/or Azure).
- Hands-on experience owning an IT budget and managing vendor relationships and contracts.
- Proven involvement in SOC 2 or ISO 27001 compliance programs, including audit participation.
Technical Skills
- Enterprise networking: Sophos (or equivalent) firewalls, VPN tunneling protocols, NGINX configuration.
- Virtualization platforms and server lifecycle management.
- AWS and Azure: IAM, security groups, cost management, and resource governance.
- DevOps tooling: Jenkins, Git (self-hosted), and automated testing frameworks.
- Identity and access management: SSO implementation, MFA, Zero Trust principles.
- Endpoint management: MDM platforms, remote wipe, dual-eSIM and advanced device configurations.
Competencies
- Risk awareness proactively identifies single points of failure, security gaps, and compliance exposure.
- Stakeholder communication: translates technical risk and infrastructure decisions into business language for executive audiences.
- Financial acumen: comfortable owning a budget, building a business case, and defending spend decisions.
- Adaptability: operates effectively in a fast-paced environment where priorities shift with product development cycles.
- Leadership: sets clear expectations, develops people, and holds a high bar without micromanaging.
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