Maganti IT Resources, LLC
Website:
mitresource.com
Job details:
Job Description: IT Help Desk Support
Our client is seeking a dependable and customer-focused IT Help Desk Support Specialist to provide technical support during India morning hours (6:30 AM IST - 4:30 PM IST. The ideal candidate should have strong communication skills, patience, and the ability to explain technical issues clearly to non-technical users.
This role will support users across office, remote, and business environments by troubleshooting hardware, software, network, and Microsoft platform-related issues.
Key Responsibilities
- Provide first-level IT help desk support to end users during India morning hours.
- Troubleshoot and resolve hardware, software, printer, scanner, and mobile device issues.
- Support Windows PCs, Mac devices, iOS and Android smartphones.
- Assist users with Microsoft Office 365, Outlook, Teams, OneDrive, and related applications.
- Support Microsoft Active Directory, Azure Active Directory, and user account management.
- Provide remote support to employees across different locations.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Support warehouse or operational devices such as thermal printers, label printers, and mobile scanning devices, if applicable.
- Track, document, and update tickets with issue details, resolution steps, and status.
- Escalate unresolved issues to the appropriate IT team when needed.
- Assist with IT asset movement, setup, and basic device configuration.
- Continuously improve technical knowledge to support new tools, applications, and technology rollouts.
Required Skills and Qualifications
- 2 to 4 years of experience in IT help desk, desktop support, or technical support.
- Good knowledge of Windows desktop support and basic Mac support.
- Working knowledge of Microsoft Active Directory, Azure AD, and Microsoft Office 365.
- Experience supporting Outlook, Teams, printers, scanners, and mobile devices.
- Ability to provide clear remote support over phone, email, chat, or ticketing system.
- Strong documentation and ticket management skills.
- Good communication skills with the ability to support non-technical users.
- Ability to prioritize multiple support requests and work independently.
- Bachelor’s degree or technical diploma preferred.
- IT certifications such as CompTIA A+, Microsoft 365, Azure Fundamentals, or similar are a plus.
Work Hours
- This role requires support coverage during India morning hours.
- Flexibility may be needed based on business or user support requirements.
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