Website:
innoknowvex.in
Job details:
Company Description Innoknowvex is an education technology company focused on reimagining how learning is designed, experienced, and applied in a rapidly changing world. The organization builds technology-enabled, insight-driven learning solutions that prioritize critical thinking, experimentation, and real-world problem solving. Instead of replicating traditional education models, Innoknowvex creates adaptive frameworks that help individuals and teams develop clarity, depth, and future-ready capabilities. Every solution is intentionally crafted to help learners convert understanding into meaningful progress and impact. Innoknowvex is for people who want to move from ideas to influence and actively shape what comes next.
Role Description This is a full-time, on-site Information Technology Help Desk Support role based in Bengaluru. The role involves providing first-level technical support to internal users, including diagnosing and resolving hardware, software, and network-related issues. Daily responsibilities include responding to support tickets, documenting incidents and resolutions, and escalating complex issues to senior IT staff when required. The Help Desk Support professional will assist with user account management, system access, and basic network connectivity, while ensuring adherence to security and compliance guidelines. The role also includes communicating clearly with users, guiding them through solutions, and contributing to continuous improvement of IT support processes.
Qualifications
- Candidates should possess strong Information Technology knowledge and practical experience with common operating systems and office productivity tools.
- Candidates should possess Troubleshooting skills for hardware, software, and basic network issues, including incident diagnosis and resolution.
- Candidates should possess Network Administration and Network Security skills to support user connectivity, basic configurations, and secure access practices.
- Candidates should possess Customer Service skills, with the ability to communicate clearly, manage expectations, and support users in a professional manner.
- Relevant diploma or degree in Computer Science, Information Technology, or a related field is preferred.
- Certifications such as CompTIA A+, Network+, or equivalent are an advantage.
- Ability to prioritize tasks, work in a fast-paced environment, and collaborate with cross-functional teams.
- Strong documentation skills and attention to detail when recording support activities and system changes.
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