zakapps
Website:
zakapps.com
Job details:
Company Description
ZakApps is dedicated to transforming workflows through innovative technology solutions. Specializing in the Retail, Digital Media, and Advertisement industries, ZakApps designs and develops cutting-edge products tailored to fuel inspiration for projects from start to finish.
Role Description
We require IT Helpdesk Support Executives to support internal business users for a retail organization.
The ideal candidate should have strong work ethic, common-sense problem-solving ability, and a willingness to learn new technologies quickly.
This role involves handling incidents, service requests, troubleshooting end-user issues, and ensuring high service quality.
Key Responsibilities
- Handle IT incidents and service requests using the ticketing system
- Provide first-level troubleshooting for hardware, software, and network issues
- Diagnose issues with laptops, printers, VPNs, Active Directory (AD), Google Workspace, retail hardware, applications, and networks.
- Follow SOPs and escalate when required
- Maintain proper documentation in tickets
- Communicate clearly with users (non-technical staff)
- Adhere to SLAs and quality standards
Required Skills
- Skilled in diagnosing and resolving diverse technical issues for a wide array of devices, ensuring seamless functionality across Windows, Google and Apple environments.
- MS Office / M365, Google Sheets
- Networking basics (IP, DNS, VPN, WiFi)
- Active Directory (preferred)
- Logical thinking & troubleshooting mindset
- Clear spoken and written English
- Strong ownership & accountability
- Ability to stay calm under pressure
Click on Apply to know more.