Website:
ncrvoyix.com
Job details:
Experience Required : 1-3Years
Role Description:
Job Title: IT Tech desk Engineer
Skills Required: Good Communication skills, IT HelpDesk Support
PRIMARY RESPONSIBILITIES
- Provide Level 1 technical support to end‑users via calls, chats, and web tickets.
- Assist users with basic issues related to desktop/laptop hardware, software, OS, printers, and applications.
- Follow standard troubleshooting steps and document all actions taken in the ticketing system.
- Provide information to customers regarding IT processes, password resets, how‑to queries, and known issues.
- Escalate unresolved or advanced issues to Level 2 support teams as per defined guidelines.
- Ensure excellent customer service by maintaining a positive, helpful, and professional attitude.
- Adhere to shift schedules in a 24×7 rotational environment (including night shifts).
TECHNICAL SKILLS:
- Basic understanding of Windows 10/11.
- Familiarity with Microsoft Office 365, basic applications, and internet concepts.
- Basic knowledge of networking fundamentals (LAN, Wi‑Fi, VPN, IP basics).
- Willingness to learn new tools, technologies, and troubleshooting methods quickly.
EDUCATION & WORK HISTORY:
- Minimum qualification: Fulltime Bachelors Degree in IT/Computer Science (preferred but not mandatory).
- No prior experience required — freshers with good technical aptitude are welcome.
- Internship or IT support training experience is an added advantage.
COMMUNICATION SKILLS:
- Good spoken and written English communication skills.
- Ability to listen attentively and understand user issues clearly.
- Clear and neutral accent with polite, professional speech.
OTHER ESSENTIAL SKILLS:
- Strong customer service mindset with patience and empathy.
- Basic call-handling etiquette and ability to remain calm during challenging interactions.
- Ability to follow instructions, processes, and documentation standards.
- Positive attitude, willingness to learn, and good team spirit.
- Customer service skills (persuasion, empathy, helpfulness & positive attitude).
- Good business communication skills (e-mail).
Click on Apply to know more.