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Company Description SERVESHWAR FOOD PRODUCTS PRIVATE LIMITED is a food production company located at UMA BURMAN COMPOUND, MURSHAN GATE in Hathras, Uttar Pradesh, India. The company operates in the food manufacturing sector, focusing on reliable production and quality standards. As a growing organization, it relies on efficient operations and robust support functions, including information technology. Team members can expect to work in a dynamic environment that supports local and regional markets and values dependable, safety-conscious practices.
Role Description The Information Technology Executive / Information Technology Support Engineer is a full-time, on-site role based in Hathras. This role is responsible for providing day-to-day IT support to office and plant staff, including diagnosing and resolving hardware, software, and network issues. The position involves monitoring system performance, maintaining servers and network equipment, managing user accounts and access permissions, and ensuring data backup and basic security practices. The role also includes installing and configuring workstations, printers, and other devices, coordinating with external vendors or service providers when needed, and documenting IT processes and incidents. The individual will collaborate with management to support IT operations, contribute to system improvements, and ensure minimal downtime for production and business activities.
Qualifications
- Strong troubleshooting and technical support skills for hardware, software, and peripherals.
- Experience in network administration and information technology, including basic security practices.
- Knowledge of IT operations, system monitoring, and maintenance in a business or industrial environment.
- Familiarity with operating systems (Windows, basic server environments), office productivity tools, and common business applications.
- Good communication skills and the ability to explain technical issues in clear, simple terms.
- Ability to prioritize tasks, respond to incidents promptly, and work effectively with cross-functional teams on-site.
- Relevant diploma or degree in Information Technology, Computer Science, or a related field; professional certifications (e.g., CompTIA A+, Network+) are an advantage.
- Prior experience in manufacturing or food production environments is beneficial but not mandatory.
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