Information Technology Executive

YOKOHAMA INDIA

Website: yokohama-india.com
Job details:

Role & responsibilities

1. Infrastructure Support

• Provide support for Windows servers, desktops, and network infrastructure.
• Manage and troubleshoot Active Directory, user accounts, and access permissions.
• Monitor system performance including servers, storage, and network connectivity.
• Perform backup monitoring, restoration support, and disaster recovery activities.
• Support VPN.
• Handle hardware issues including desktops, laptops, printers, and peripherals.

2. Incident & Service Management

• Handle IT helpdesk
• Ensure timely resolution of incidents, service requests, and change requests.
• Maintain SLA compliance and escalate critical issues when necessary.
• Document technical solutions, SOPs, Audit documents, GRN, PR and troubleshooting steps.
• Perform routine maintenance, updates, and patch management.
• Ensure system security and compliance with IT policies.

3. User Support

• Provide technical assistance to internal users and business teams.
• Conduct system onboarding and basic user training when required.
• Maintain a high level of customer service and communication.

Preferred candidate profile

• 2 - 4 Years of Experience in similar skill sets required
• Strong knowledge of Windows OS and desktop support.
• Experience with application troubleshooting and log analysis.
• Familiarity with Active Directory and networking fundamentals.
• Experience with ticket management systems.
• Basic knowledge of cloud platforms (AWS/Azure) is a plus.
• Understanding of backup solutions and monitoring tools.
• Good analytical and problem-solving skills.
• Strong communication and documentation skills
• Ability to work in a fast-paced support environment
• Good team collaboration and stakeholder management
• Strong problem-solving mindset

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