Website:
manas360.com
Job details:
Company Description Manas 360 | Mental Wellness Digital Platform – Anytime Anywhere is a technology-driven organization focused on improving access to mental wellness support. The platform aims to provide individuals with convenient, reliable, and confidential digital tools and services that promote emotional and psychological well-being. By leveraging modern information technology, Manas 360 works to make mental wellness resources more accessible and user-friendly. The team values innovation, integrity, and compassion, and is committed to creating a supportive environment for both users and employees.
Role Description This is a full-time, Work From Home role based in Bengaluru for an Information Technology Analyst. The IT Analyst will be responsible for monitoring and maintaining the platform’s IT systems, providing technical support to internal teams, and ensuring smooth daily operations of digital services. Day-to-day tasks include diagnosing and resolving technical issues, performing system and network troubleshooting, and supporting software and hardware configurations. The role also involves collaborating with cross-functional teams to improve system performance, documenting technical procedures, and assisting in the implementation of new IT solutions to enhance platform reliability and security.
Qualifications
- Strong Information Technology foundation, including understanding of systems, networks, and basic cybersecurity principles.
- Proficient Technical Support and Troubleshooting skills to diagnose, analyze, and resolve IT issues efficiently, development thru' Integration of diversified functions on APIs.
- Solid Analytical Skills to interpret data, identify patterns, and propose improvements to IT processes and system performance.
- Effective Communication skills for collaborating with technical and non-technical stakeholders and documenting solutions clearly.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
- Experience with help desk tools, ticketing systems, and remote support technologies is beneficial.
- Familiarity with cloud-based platforms, mobile applications, and digital health or wellness solutions is an advantage.
- Ability to work from home in Bengaluru, manage multiple priorities, and maintain a user-centric, privacy-conscious mindset.
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