Principal Customer Success Architect

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

We’re currently looking for a Principal Solutions Architect with experience in Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (Master Data Management, Data Integration, Data Quality, Cloud and Databases) to join our team of Customer Success Architects (CSA) at Informatica, working closely with Customer Success Management (CSM) team.

Job Summary

Reporting to our Director, Customer Success Architect, as a Principal Solutions Architect, you will be responsible for providing architecture and design, use case development and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services and Product / Engineering teams. In the role of Principal Solutions Architect, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Principal Solutions Architect, you must be technically proficient, patience and passionate about guiding customers through our products /solutions, ability to collaborate with other department, and the ability to communicate with both technical / business audiences.

Technology You’ll Use

• MDM, Data Integration, Data Quality, Cloud and Databases
• Scripting experience in Windows and UNIX
  
  

Day-to-day Duties? Here's What You'll Be Doing

You would be responsible for providing architecture and design, use case development and solution implementation advice. You would also be interacting closely with our Professional services team and have a seamless handoff for broader services engagements. Partner with Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs. In this role, you'll serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica’s success.

• Respond promptly to customer questions with technical explanations of product features and capabilities
• Serve as a technical coach to your colleagues in customer success team.
• Prepare and deliver differentiated solution presentations or technical proposals
• Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.
  
  

Key Essentials

• Bachelor’s Degree in Computer Engineering/Technology
• 10+ years of experience with one or more Informatica products in Business 360 journey including – Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc.
• Experience with Informatica IDMC platform and Cloud MDM would be preferable.
  
  

What We’d Like To See

• Expert level knowledge on Informatica MDM product suite required
• Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
• Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
• Track record of successful managing customers and complex data management needs
• Experience with Informatica IDMC platform would be preferable.
• Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.
• Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, Teradata)
  
  

Ideal Candidate Will Have

Informatica MDM implementation experience (more than 2 projects) in consulting role. Key experience = Informatica MDM, Customer 360, Multi-domain MDM, Informatica Master Data Management, IDMC or Informatica Cloud

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
  
  

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™

We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook.