IT Support – Trainee

We are looking for an enthusiastic and proactive IT Support – Trainee to join the Group IT team. The ideal candidate will assist in providing technical support, managing IT assets, coordinating with vendors, and helping ensure smooth day-to-day IT operations. This is an excellent opportunity for fresh graduates who are eager to start their career in IT infrastructure and support. Key Responsibilities: Laptop Configuration: o Perform OS installations, driver updates, and software setup for new laptops. o Configure and troubleshoot basic hardware and software issues. Basic Network Troubleshooting: o Assist in diagnosing and resolving network connectivity issues (LAN/Wi-Fi). o Provide first-level support for VPN connections and remote access troubleshooting. o Demonstrate basic knowledge of common network devices (Router, Switch, AP etc.) Print Management Support o Provide basic printer setup, driver installation, and connectivity troubleshooting. o Assist in monitoring print queues and managing printer access for end users. Access Control Support o Support the IT team in managing access control systems (Biometric devices, door access, etc.) Asset Management: o Maintain and update IT asset inventory including laptops, peripherals, and accessories. o Assist in tracking allocation and retrieval of IT assets for employees. Microsoft 365 and End-User Software Support o Provide first-level support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). o Assist users in troubleshooting login, sync, and configuration issues. o Support users with MS Office and other end-user software installations and troubleshooting. Vendor Coordination: o Coordinate with IT hardware and software vendors for procurement, repairs, and delivery. o Follow up on warranty and AMC-related tasks. Documentation & Reporting: o Maintain IT-related documentation such as user access records, handover forms, and ticket logs. o Prepare basic reports on support activities and asset movement.

Infopark is Kerala's leading IT hub, providing world-class infrastructure, workspace solutions, and a collaborative business environment for IT/ITES companies, startups, and emerging sectors like AVGC-XR.