Assistant General Manager – Operations (AGM Ops)

Our AGM Ops will be responsible for managing all our operations by ensuring our resources are optimally utilized, our processes are smoothly functioning. S/he optimizes processes to meet organization's expectations in terms of productivity & timelines. We are looking for a proactive and dynamic individual with proven expertise & demonstrable interest in formulating strategy improving performance and process adherence. The ideal candidate is a natural people leader who devises & implements effective decisions at a breakneck speed & uncompromising accuracy. Our Ideal Candidate Will Possess: A sweeping clarity & control over all operations to enable the timely delivery of projects The ability to strategize & see through immediate and strategic goals and processes to achieve process excellence & maturity pertinent to resources & their growth journeys Ownership on quality controls and KPIs of all resources working across verticals The ability to maintain, analyse and manage an exhaustive range of reporting systems for the organization The responsibility of managing projects while charting comprehensive improvement plans tailored to resources' skills & competencies A proven expertise of working closely with C-Level and junior stakeholders alike to act as a collaborative bridge among different verticals A natural flair at leadership by inspiring confidence in people, instilling faith in processes across practices, and resolving conflicts that deter smooth functioning of day-to-day ops An excellent track record of absorbing, analysing, synthesizing, and reporting large volumes of data through meaningful & decisive metrics that help management arrive at and implement decisions at the org level A flexibility to juggle between projects, practices, and processes to help resources maximize their potential and productivity