Technical Support Specialist

Hi, we’re Influx! We’re a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes agents and managers working around the globe. Our head office is in Australia, and we currently have more than 1000+ people around the world.

About the Role

We're looking for a tech-savvy, quick learner based in Indonesia or the Philippines to join us as a Tech Agent. In this role, you'll support customers via various platforms, provide first-level technical help, monitor systems, maintain knowledge bases, and ensure service standards are met — all while delivering excellent customer service in English.

This is a remote, full-time role (44 hours/week) with occasional virtual or in-person team meetups.

Key Responsibilities

• Troubleshoot and resolve technical issues or escalate as needed.
• Handle device setup, enrollment, and system alerts.
• Keep internal documentation up to date.
• Deliver support within SLA guidelines with strong English communication.

What We’re Looking For

• Excellent English fluency (IELTS/TOEFL a plus).
• Strong communication and problem-solving skills.
• Familiarity with operating systems (Windows/macOS/mobile).
• Basic IT knowledge and eagerness to grow in tech support.

Must-Have Skills

• Experience with Microsoft Intune or Active Directory.
• Basic experience in any programming language with good logic.

Nice to Have

• PowerShell or scripting language experience.
• Familiarity with SCCM, remote support, or endpoint management.

What We Offer

• Work-from-home setup.
• Collaborative, high-performance culture.
• International clients and teammates.
• Ongoing training and growth opportunities.

Our Values

• Treat others as you’d like to be treated.
• Follow through and show, don’t tell.
• Prioritize listening.
• Focus on facts.

Important Notes

• Open to candidates from Indonesia or the Philippines only.
• Influx will never ask for payments during recruitment.

All communication will come from an @influx.com email address.