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MS DYNAMICS 365 CRM SUPPORT ENGINEER

Salary

₹4 - 8 LPA

Min Experience

2 years

Location

Bengaluru, Karnataka, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

  • Posted on: 15-Sep-2021
  • Location: Bangalore
  • Experience: 2 - 5 Yrs

Job role

Hiring, MS Dynamics CRM Support Engineer with excellent communication skills.

The candidate will act as a technical SME for the CRM system. The individual will be responsible for supporting Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, reporting, dashboards and security model. Additional areas of responsibility may include project management, and support service management.

The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Dynamics 365 CRM in all technical and functional areas.

Taking ownership of technical issues, understanding customer requirements and work within escalation process to resolve more advanced issues.

Support and resolve incidents and problem tickets over phone/email/remote meeting with SLA defined.

Collaborate with engineering and product delivery teams to understand product and project requirements.

Desired Profile

  • Any Graduate with 2-to-4-year Experience of functional knowledge in Microsoft Dynamics CRM, preferably holding Microsoft Dynamics CRM certifications or currently studying for certifications.
  • Experienced in User Configs, Data Import, and Export.
  • Excellent communication and problem-solving skill.
  • Good customer service skills with the ability to learn technical concepts.
  • Good interpersonal and communication skills with people at different levels.
  • Experience in XRM Toolbox (Optional)
  • Good at debugging apps
  • Basic understanding of Database technologies
  • Advanced Microsoft Excel Knowledge (Formulas, Pivot)

Required Skills and Experience

  • Industry: IT/Computers-Software
  • Role: MS DYNAMICS 365 CRM SUPPORT ENGINEER
  • Key Skills: MS Dynamics CRM 365, Support Engineer, Dynamics CRM entities, workflows, configurations, reporting
  • Education: B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech

Email ID: Resume.Augusta@augustainfotech.com

About the company

Augusta Infotech

Skills

ms dynamics crm
support engineer
dynamics crm entities
workflows
configurations
reporting