· Responsible for leading the development and maintenance of roadmaps, maintenance scheduling, life cycle management, and capacity management for the Citrix environment and related dependent technologies · Primarily responsible for the design, implementation, and support of solutions related to Citrix projects and initiatives · Responsible for leading the day-to-day administration, planning, and problem-solving for the Citrix XenApp environment · Own and escalate issues through resolution · Identify inefficiencies, gaps and issues, and drive the analysis and documentation of technical requirements for enterprise Citrix XenApp architecture, guiding adoption of and adherence to standard operating procedures. · Responsible for leading Disaster Recovery solutions as it relates to the XenApp/XenDesktop Environment by developing and maintaining a library of procedures for disaster recovery documentation. · Responsible for performance tuning and providing a high availability XenApp/XenDesktop environment to eliminate single points of failure. · Accurately maintain all documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts etc. · Ensures IT Leadership is aware of all known and identified risks to system availability, performance, reliability and security. · Proactively identify enhancements to improve performance and reliability. Provide innovative solutions to solve business problems. Stay current with new emerging technologies and industry research to identify opportunities to leverage new technologies and improve processes. · Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs · Serve as SME for multiple disciplines · Coordinate with many application teams for projects · Lead engagements with external vendors · Provides timely updates on status to customers, project team and leadership |