Reporting Module Owner (ServiceNow)

To own and continuously improve the Reporting module within the MyHR, ensuring the availability of meaningful, accurate, and customer-oriented dashboards that support data-driven decision-making across the organization. This role is critical to monitor the performance of key HR processes (e.g. case handling, document creation, knowledge usage, survey results, GenAI usage) and ensure transparency on the value and evolution of MyHR. In your new role you will: Own and govern the Reporting module in ServiceNow, ensuring alignment with MyHR roadmap and PS Excellence requirements. Design, build and enhance dashboards across the following areas: People Services backlog and Workspace handling performance. HR survey response rates and satisfaction levels. Document Creation metrics (volumes, trends, usage). GenAI usage and areas for improvement. Knowledge usage and optimization (views, searches, ratings, updates). Adjust dashboard logic and views based on feedback from People Services leaders, module owners and process experts. Monitor data accuracy, completeness and usability of reports. Collaborate with IT and Technical Experts on technical development and dashboard implementation. Identify and propose enhancements to improve the reporting user experience (e.g. filters, visualizations). Support data preparation and reporting to showcase MyHR improvements and platform adoption. Explore potential to apply process mining tools to monitor and optimize HR case handling and service efficiency. Ensure proper documentation of metrics, data definitions and reporting concepts. Support enablement of HR stakeholders in using available reports effectively.

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