Officer – AO&CS (Airport Operations & Customer Services)

You will be responsible for ensuring safe, secure, and on-time operations at the airport, handling various customer-facing and operational functions, maintaining IndiGo's high-quality service standards while ensuring compliance with all operational guidelines. Key Responsibilities include: Terminal Services: Handling reservations, ticket sales, and cash remittance. Managing check-in counters, baggage screening, and assisting special customers. Supporting customers with mishandled/damaged baggage and reporting. Filing necessary flight papers post departure. Security: Performing security checks following company guidelines and security programs. Managing threat assessment and response capabilities. Ensuring adherence to quality and emergency response procedures. Preventing theft and pilferage of company property. Ramp Operations: Confirming ETA of flights and coordinating equipment readiness. Managing bay operations, recording touchdown and chock times. Overseeing baggage handling and ramp alignment for safety. Managing smooth passenger deplaning and timely equipment retrieval. Completing ramp documentation and ensuring adherence to loading instructions.

IndiGo is India's largest and most preferred passenger airline, operating 2,200+ daily flights with a fleet of 400+ aircraft across 130+ destinations, providing affordable fares, on-time performance, and a courteous, hassle-free experience.